Team Leader in Newport

Shifts including some weekends and evenings.

Safe Haven is a mental health crisis intervention service which provides telephone, email, or face to face support and a safe space to adults with mental health diagnosis during evenings and weekends.

Our aims are to understand why someone is at crisis point and work with them to take steps to reduce the crisis and reduce the need for emergency intervention.

Passionate about support individuals with mental health issues and are looking for a role where you will make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• Support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings.
• Assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriateთხოვ support, and service KPIs are met.
• Be responsible for attendance management, stile mastery, quality assurance and any other staff related queries.
• Attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding.
• Increase the presence other\’s service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts.
• Plan your team\’s rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals.
• Support your team where needed with their workload, and support a small caseload of clients.

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