At a Glance
- Tasks: Lead a night team to support clients in achieving their goals and ensuring their safety.
- Company: Join a dedicated organisation focused on providing homes and specialist support.
- Benefits: Full-time hours with opportunities for training and development.
- Other info: Flexible working across multiple sites with potential for career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in residential support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
FULL TIME - 37hrs Monday 16:00 - 23:30, Tuesday 16:00 - 23:30, Wednesday 17:00 - 00:30, Thursday 17:00 - 01:30 & Friday 16:00 - 00:30
Job Purpose
To lead and be part of our night team that supports our clients to keep them safe and help them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Main Responsibilities
- To support your team to achieve their potential through regular staff supervision, coaching, training, reflective practice and team meetings.
- To be responsible for attendance management, performance management, quality assurance and any other staff related queries.
- To liaise between the day and night teams to ensure consistent and effective communication.
- To be involved in the recruitment of staff for your team.
- To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients.
- To supervise room clearance which may include changing bed linen, completing laundry and cleaning tasks.
- To oversee housing management support to clients such as taking in rent, reporting maintenance issues and keeping the service clean and welcoming.
- To assist with ensuring the service is fully operational and our clients are receiving the appropriate support.
- To manage incidents through the on-call service, emergency services or by providing assistance.
- To respond to emergency accommodation needs of clients.
- To maintain clean and tidy communal areas.
- To support clients and staff in trauma informed and psychologically informed ways.
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times.
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
- To provide basic first aid assistance until help arrives (full training is provided).
- To work confidently and efficiently when lone working.
- To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks.
- To maintain confidentiality.
- To carry out any other reasonable duties required in the interest of the organisation.
Additional Responsibilities
- This role has line management responsibilities.
- This role has financial authorisation responsibilities.
- This role has on call responsibilities.
Role Requirements
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers’ licence and access to a vehicle.
- This role will require you to work flexibly across several sites.
- This role will require you to work with clients on a one-to-one basis.
- This role will require you to work nights and/or weekends.
- This role will require you to lone work.
Essential Criteria
- Experience of working in a residential or institutional or similar.
- Excellent communication skills, both verbal and written.
- Clear verbal and written English.
- Strong keyboard skills for data inputting.
- Strong working knowledge of Microsoft Outlook, Excel and Word.
- Confident and assertive manner.
- Strong team working.
- Ability to respond calmly to crisis.
- Deal promptly with and effectively react to challenging situations.
- Have an interest and genuine concern for homelessness and related issues.
Desirable Criteria
- Experience of working in a leadership role.
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs.
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system.
- Understanding of risk assessment and person-centred, outcomes-based delivery.
Team Leader - Night Support in New Milton employer: Two Saints
As a Team Leader in Night Support, you will join a dedicated team committed to making a real difference in the lives of our clients. Our organisation fosters a supportive work culture that prioritises employee development through regular training and reflective practice, ensuring you have the tools to excel in your role. Located in a vibrant community, we offer flexible working hours and the opportunity to engage with diverse individuals, making this a rewarding environment for those passionate about supporting vulnerable populations.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Night Support in New Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles in support services and practice your responses. We want you to showcase your experience and how you can lead a night team effectively.
✨Tip Number 3
Showcase your passion for helping others! When you get the chance to chat with potential employers, make sure to highlight your genuine concern for homelessness and how you can make a difference in clients' lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making an impact in the community.
We think you need these skills to ace Team Leader - Night Support in New Milton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Leader - Night Support role. Highlight your experience in residential support and leadership, and show us how you can help our clients feel valued and secure.
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We want to see your strong verbal and written English skills right from the start!
Demonstrate Your Passion:Let us know why you're interested in supporting people experiencing homelessness. Share any relevant experiences or insights that showcase your genuine concern for these issues.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Two Saints
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities of a Team Leader in Night Support. Familiarise yourself with the key tasks, such as staff supervision and crisis management, so you can confidently discuss how your experience aligns with these requirements.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership abilities. Discuss how you've successfully managed teams, handled performance issues, or supported colleagues in challenging situations. This will demonstrate your capability to lead effectively in a night support environment.
✨Communicate Clearly and Confidently
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Be ready to explain how you would ensure effective communication between day and night teams, and how you would handle any incidents that arise during your shift.
✨Demonstrate Your Passion for Support Work
Express your genuine interest in supporting clients, especially those experiencing homelessness. Share any relevant experiences or insights that show your understanding of their complex needs and how you can contribute positively to their lives through trauma-informed care.
