At a Glance
- Tasks: Lead a night team to support clients in achieving their goals and maintaining safety.
- Company: A dedicated organisation focused on providing homes and specialist support.
- Benefits: Full-time hours, training opportunities, and a chance to make a real difference.
- Other info: Flexible working across multiple sites with opportunities for personal growth.
- Why this job: Be a vital part of a team that empowers individuals and creates secure environments.
- Qualifications: Experience in residential support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
FULL TIME - 37hrs
Monday 16:00 - 23:30, Tuesday 16:00 - 23:30, Wednesday 17:00 - 00:30, Thursday 17:00 - 01:30 & Friday 16:00 - 00:30
Job Purpose
To lead and be part of our night team that supports our clients to keep them safe and help them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Main Responsibilities
- To support your team to achieve their potential through regular staff supervision, coaching, training, reflective practice and team meetings.
- To be responsible for attendance management, performance management, quality assurance and any other staff related queries.
- To liaise between the day and night teams to ensure consistent and effective communication.
- To be involved in the recruitment of staff for your team.
- To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients.
- To supervise room clearance which may include changing bed linen, completing laundry and cleaning tasks.
- To oversee housing management support to clients such as taking in rent, reporting maintenance issues and keeping the service clean and welcoming.
- To assist with ensuring the service is fully operational and our clients are receiving the appropriate support.
- To manage incidents through the on-call service, emergency services or by providing assistance.
- To respond to emergency accommodation needs of clients.
- To maintain clean and tidy communal areas.
- To support clients and staff in trauma informed and psychologically informed ways.
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times.
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
- To provide basic first aid assistance until help arrives (full training is provided).
- To work confidently and efficiently when lone working.
- To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks.
- To maintain confidentiality.
- To carry out any other reasonable duties required in the interest of the organisation.
Additional Responsibilities
- This role has line management responsibilities.
- This role has financial authorisation responsibilities.
- This role has on call responsibilities.
Role Requirements
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers' licence and access to a vehicle.
- This role will require you to work flexibly across several sites.
- This role will require you to work with clients on a one-to-one basis.
- This role will require you to work nights and/or weekends.
- This role will require you to lone work.
Essential Criteria
- Experience of working in a residential or institutional or similar.
- Excellent communication skills, both verbal and written.
- Clear verbal and written English.
- Strong keyboard skills for data inputting.
- Strong working knowledge of Microsoft Outlook, Excel and Word.
- Confident and assertive manner.
- Strong team working.
- Ability to respond calmly to crisis.
- Deal promptly with and effectively react to challenging situations.
- Have an interest and genuine concern for homelessness and related issues.
Desirable Criteria
- Experience of working in a leadership role.
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs.
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system.
- Understanding of risk assessment and person-centred, outcomes-based delivery.
Team Leader - Night Support in Milton Keynes employer: Two Saints
As a Team Leader in Night Support, you will join a compassionate and dedicated team committed to making a real difference in the lives of our clients. Our organisation fosters a supportive work culture that prioritises employee development through regular training and reflective practice, ensuring you have the tools to excel in your role. Located in a vibrant community, we offer flexible working hours and the opportunity to engage with diverse individuals, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Night Support in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and crisis management. We recommend doing mock interviews with friends or family to build your confidence and get feedback on your responses.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past roles in residential support and any leadership experience. Make sure they see how your skills align with their needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader - Night Support in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Team Leader - Night Support. We want to see how you can lead and support our night team effectively!
Showcase Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We’re looking for candidates who can express themselves well both verbally and in writing.
Highlight Relevant Experience:Don’t forget to mention any previous leadership or support roles you've had, especially in residential or institutional settings. We love seeing how your background can contribute to our mission!
Apply Through Our Website:For a smooth application process, make sure to apply through our website. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Two Saints
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Team Leader in Night Support. Familiarise yourself with the job description and think about how your experience aligns with the key tasks, like staff supervision and crisis management.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully managed a team or handled challenging situations. Highlight your ability to support and motivate others, as this is crucial for the role.
✨Communicate Clearly and Confidently
Since excellent communication is essential, practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully. This will demonstrate your strong verbal skills and ability to engage effectively.
✨Demonstrate Your Passion for Support Work
Express your genuine interest in helping those experiencing homelessness. Share any relevant experiences or insights that show your commitment to making a difference. This passion can set you apart from other candidates and resonate with the interviewers.
