At a Glance
- Tasks: Lead case management and support clients in achieving their goals.
- Company: A dedicated organisation focused on mental health and homelessness support.
- Benefits: Full-time role with flexible hours, training, and a supportive team environment.
- Other info: Opportunity for career growth and to work across various locations.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills and a genuine interest in supporting vulnerable individuals.
The predicted salary is between 24000 - 30000 € per year.
FULL TIME - 37hrs. To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Main Responsibilities
- To assess the needs of each client, helping to develop their individual support plan to achieve their goals.
- To produce and regularly review comprehensive client-based risk assessments.
- To manage a caseload of clients on a one-to-one basis.
- To support clients to achieve outcomes defined by the service specification.
- To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients.
- To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service.
- To support clients with managing their finances, paying rent, managing arrears and accessing benefits.
- To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering.
- To support clients in trauma informed and psychologically informed ways.
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure.
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
- To provide basic first aid assistance until help arrives (full training is provided).
- To work confidently and efficiently when lone working.
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR.
- To maintain confidentiality.
- To represent the organisation in a professional manner.
- To carry out any other reasonable duties required in the interest of the organisation.
Role Requirements
- Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role, completed on appointment of the role.
- Full drivers’ licence and access to a vehicle.
- Work flexibly across several sites.
- Work with clients on a one-to-one basis.
- Work nights and/or weekends.
- Lone work.
Essential Criteria
- Strong communication skills, both verbal and written.
- Clear verbal and written English.
- Good keyboard skills for data inputting.
- Good working knowledge of Microsoft Outlook, Excel and Word.
- Confident and assertive manner.
- Ability to self‑motivate as you will work on your own.
- Effective team working.
- Ability to respond calmly to crisis.
- Deal promptly with and effectively react to challenging situations.
- Have an interest and genuine concern for homelessness and related issues.
DESIRABLE CRITERIA
- Experience of managing a caseload of clients.
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs.
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system.
- Understanding of risk assessment and person‑centred, outcomes‑based delivery.
Mental Health Support Worker employer: Two Saints
As a Mental Health Support Worker with us, you will be part of a compassionate team dedicated to empowering clients and helping them achieve their goals in a supportive environment. We offer comprehensive training, flexible working hours, and opportunities for professional development, ensuring that you grow alongside the individuals you support. Our inclusive work culture values every team member's contribution, making it a rewarding place to build a meaningful career in mental health.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Support Worker
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to mental health support. Think about your experiences and how they relate to the role. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, share your genuine interest in supporting clients and making a difference in their lives. It’s all about connecting with their mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always looking for dedicated individuals who want to make an impact in the community!
We think you need these skills to ace Mental Health Support Worker
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for mental health and supporting others shine through. We want to see that you genuinely care about helping clients achieve their goals and feel valued.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for specific examples of how you've managed caseloads or supported individuals in the past, so don’t hold back!
Be Clear and Concise:Keep your writing clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Two Saints
✨Know Your Clients
Before the interview, take some time to research the common challenges faced by individuals experiencing homelessness. Understanding their needs will help you articulate how you can support them effectively and show your genuine concern for their well-being.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've successfully communicated with clients or colleagues in the past. Be ready to demonstrate your ability to listen actively and respond appropriately, especially in challenging situations.
✨Familiarise Yourself with Relevant Policies
Brush up on safeguarding policies, health and safety regulations, and GDPR compliance. Being knowledgeable about these areas will not only impress your interviewers but also show that you take your responsibilities seriously.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a client in crisis or managing a caseload. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
