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- Tasks: Join our team as an IT Infrastructure Support Technician, maintaining and supporting our IT systems.
- Company: Two Saints helps vulnerable individuals rebuild their lives and reduce homelessness across multiple regions.
- Benefits: Enjoy a pension, generous holidays, discounts, and a supportive work environment.
- Why this job: Make a real impact while working in a collaborative and inclusive culture.
- Qualifications: Experience in technical support, networking knowledge, and relevant qualifications are essential.
- Other info: Flexibility to work across sites and a full driver's licence required.
The predicted salary is between 21500 - 22000 £ per year.
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Assist the Infrastructure Manager with all aspects of support for the Two Saints network infrastructure, including endpoints.
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Provide effective maintenance support for IT requirements not covered under third-party contracts.
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Collaborate with external organisations during the implementation of new sites or the decommissioning of existing ones.
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Maintain and develop Two Saints IP Network schema documentation in conjunction with third-party network providers.
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Record progress against tasks in our helpdesk ticketing systems to ensure visibility for the Infrastructure Manager.
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Actively support the IT Manager in delivering the organisations digital priorities.
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Assist in implementing the organisations network strategy.
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Proven experience in providing technical support and troubleshooting for network and hardware issues.
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Strong understanding of network equipment configuration, monitoring, and maintenance.
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Excellent documentation skills to maintain accurate records of infrastructure configurations and incidents.
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A collaborative mindset, ideally with experience in working across IT teams and with external partners.
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Recognised Networking qualification (e.g., CompTIA Network+, CCNA) or equivalent experience.
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Knowledge of Microsoft Entra, Microsoft Intune, Windows 11, and Multi-Site Wide Area Networks.
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Familiarity with Microsoft Office 365 and RMM & PSA Tools.
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This role will require a full drivers licence and access to a vehicle
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The successful candidate will require an enhanced disclosure and barring service check which is a requirement for this role. This would be completed on appointment of the role.
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You will be required to work flexibly across several sites
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This role will require you to lone work
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Pension with life cover
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Generous holiday allowance
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Extra mile awards for outstanding work
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Work offers including discounted shopping vouchers, days out and holidays
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Cycle to work scheme
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Confidential employee assistance programme including access to counselling
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Employee voice our Staff Council
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Recruitment referral scheme
Infrastructure Support Technician in Fareham employer: Two Saints
Contact Detail:
Two Saints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Technician in Fareham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Entra and Intune. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 2
Network with current or former employees of Two Saints on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved network or hardware issues in the past, as this will demonstrate your practical skills.
✨Tip Number 4
Showcase your collaborative mindset by thinking of examples where you've worked effectively with teams or external partners. This is crucial for the role, so having relevant stories at the ready will help you stand out.
We think you need these skills to ace Infrastructure Support Technician in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure support, particularly focusing on network troubleshooting and hardware maintenance. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting IT infrastructure and your collaborative mindset. Mention specific experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have any recognised networking qualifications like CompTIA Network+ or CCNA, be sure to mention them prominently. Also, include any experience with Microsoft Entra, Intune, and Office 365 as these are key to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Two Saints
✨Showcase Your Technical Skills
Be prepared to discuss your experience with network equipment configuration and troubleshooting. Highlight any relevant qualifications, such as CompTIA Network+ or CCNA, and be ready to provide examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Collaboration
Since the role involves working with both internal teams and external partners, share examples of how you've effectively collaborated in previous roles. Emphasise your ability to communicate clearly and work towards common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you had to maintain IT infrastructure under pressure, and be ready to explain your thought process and actions taken.
✨Understand the Organisation's Mission
Familiarise yourself with Two Saints' mission and values. Be ready to discuss how your skills and experiences align with their goals of supporting vulnerable individuals and reducing homelessness, showing your genuine interest in the role.
