Infrastructure Support Technician

Two Saints are seeking a dedicated IT Infrastructure Support Technician to join our dynamic team. In this pivotal role, you'll work alongside the Infrastructure Manager to ensure the smooth operation of our IT infrastructure, supporting both staff and clients.

Your responsibilities will revolve around maintaining and supporting the hardware, software, networks, and other systems that make up the IT environment. Further responsibilities will include:

• Assist the Infrastructure Manager with all aspects of support for the Two Saints network infrastructure, including endpoints.
• Provide effective maintenance support for IT requirements not covered under third-party contracts.
• Collaborate with external organisations during the implementation of new sites or the decommissioning of existing ones.
• Maintain and develop Two Saints IP Network schema documentation in conjunction with third-party network providers.
• Record progress against tasks in our helpdesk ticketing systems to ensure visibility for the Infrastructure Manager.
• Actively support the IT Manager in delivering the organisations digital priorities.
• Assist in implementing the organisations network strategy.

Our ideal candidate:

• Proven experience in providing technical support and troubleshooting for network and hardware issues.
• Strong understanding of network equipment configuration, monitoring, and maintenance.
• Excellent documentation skills to maintain accurate records of infrastructure configurations and incidents.
• A collaborative mindset, ideally with experience in working across IT teams and with external partners.
• Recognised Networking qualification (e.g., CompTIA Network+, CCNA) or equivalent experience.
• Knowledge of Microsoft Entra, Microsoft Intune, Windows 11, and Multi-Site Wide Area Networks.
• Familiarity with Microsoft Office 365 and RMM & PSA Tools.

This role will require a full drivers licence and access to a vehicle.

Things to note:

• The successful candidate will require an enhanced disclosure and barring service check which is a requirement for this role. This would be completed on appointment of the role.
• You will be required to work flexibly across several sites.
• This role will require you to lone work.

We offer excellent benefits including:

• Pension with life cover.
• Generous holiday allowance.
• Extra mile awards for outstanding work.
• Work offers including discounted shopping vouchers, days out and holidays.
• Cycle to work scheme.
• Confidential employee assistance programme including access to counselling.
• Employee voice - our Staff Council.
• Recruitment referral scheme.

If you are ready to take the next step in your career and make a positive impact with Two Saints, please apply! We look forward to hearing from you!

About Us: We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individuals skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.