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- Tasks: Support clients in achieving their goals and maintaining safe accommodation.
- Company: Join a passionate organisation dedicated to helping vulnerable individuals find housing and support.
- Benefits: Flexible hours, training provided, and the chance to make a real difference in people's lives.
- Why this job: Be part of a supportive team and help create brighter futures for those in need.
- Qualifications: Strong communication skills and a genuine interest in homelessness are essential.
- Other info: This role requires a full driving licence and may involve working nights or weekends.
PART TIME – 30hrs
Monday to Friday – 09:00 – 15:00
To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Main Responsibilities
- To assess the needs of each client, helping to develop their individual support plan to achieve their goals
- To produce and regularly review comprehensive client-based risk assessments
- To manage a caseload of clients on a one-to-one basis
- To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification
- To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients
- To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service
- To support clients with managing their finances, paying rent, managing arrears and accessing benefits
- To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
- To support clients in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To represent the organisation in a professional manner
- To carry out any other reasonable duties required in the interest of the organisation
Role Requirements
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role
- This role will require a full drivers’ licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a one-to-one basis
- This role will require you to work nights and/or weekends This role will require you to lone work
Essential Criteria
- Strong communication skills, both verbal and written
- Clear verbal and written English
- Good keyboard skills for data inputting
- Good working knowledge of Microsoft Outlook, Excel and Word
- Confident and assertive manner
- Ability to self-motivate as you will work on your own
- Effective team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
- Experience of managing a caseload of clients
- Understanding of risk assessment and person-centred, outcomes-based delivery
- Understanding of the support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.
Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.
We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.
We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services. #J-18808-Ljbffr
Homeless Support Worker employer: Two Saints
Contact Detail:
Two Saints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless Support Worker
✨Tip Number 1
Familiarise yourself with the local resources and agencies that support homelessness. Understanding the landscape of available services will not only help you in your role but also impress during interviews when discussing how you can connect clients to these resources.
✨Tip Number 2
Demonstrate your understanding of trauma-informed care. Be prepared to discuss how you would approach working with clients who have experienced trauma, as this is a crucial aspect of the role and shows your commitment to their well-being.
✨Tip Number 3
Highlight any previous experience you have in case management or working with vulnerable populations. Even if it's informal, sharing specific examples of how you've supported individuals can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to crisis management. Think of scenarios where you had to remain calm under pressure and how you resolved conflicts, as this will demonstrate your ability to handle challenging situations effectively.
We think you need these skills to ace Homeless Support Worker
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Homeless Support Worker. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in case management, support work, and any experience with homelessness or vulnerable populations. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting individuals experiencing homelessness. Provide specific examples of how you've successfully managed caseloads or supported clients in achieving their goals.
Highlight Relevant Skills: Make sure to emphasise your communication skills, ability to handle crisis situations, and knowledge of local resources. Mention any experience with risk assessments and working with diverse client groups to strengthen your application.
How to prepare for a job interview at Two Saints
✨Show Your Passion for Support Work
Make sure to express your genuine interest in helping those experiencing homelessness. Share any personal experiences or motivations that drive you to work in this field, as it will resonate with the interviewers.
✨Demonstrate Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated with clients or colleagues in the past. Highlight your ability to listen actively and respond appropriately to various situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle crises. Think of specific scenarios where you successfully managed challenging situations, particularly in a support or care context.
✨Familiarise Yourself with Local Resources
Research local authorities, health providers, and community resources relevant to homelessness support. Being knowledgeable about these can demonstrate your commitment to helping clients access the services they need.
