At a Glance
- Tasks: Support and maintain IT systems, ensuring smooth operations and user assistance.
- Company: Join a dynamic team in a forward-thinking organisation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work across multiple sites with a focus on continuous learning and development.
- Why this job: Make a real difference by enhancing IT systems and supporting users daily.
- Qualifications: Two years' experience in IT support or relevant qualifications required.
The predicted salary is between 26551 - 26647 £ per year.
Salary: £26,551 - £26,647
Location: Fareham
Employment: Permanent, Full Time
Hours: Monday - Thursday 9:00am - 5:00pm; Friday 9:00am - 4:30pm
This role will require a full drivers’ licence and access to a vehicle. This role will require you to work flexibly across several sites.
Job Purpose
The IT systems support technician plays a pivotal role in maintaining and supporting our IT systems and SaaS applications. The primary responsibilities include ensuring that the technology operates smoothly and efficiently, access controls are maintained, helping users with second‑line technical issues, and contributing to the overall performance of IT systems.
Main Responsibilities
- Understand and comply with industry standard security practices such as Cyber Essentials Plus.
- Liaise with third party organisations such as application providers, ensuring issues are logged correctly and are resolved within set SLAs.
- Assist the IT team in testing any new applications, projects or systems.
- Apply experience and knowledge to enable complex incident resolution and promptly escalate and re‑redirect unresolved incidents, whilst ensuring that IT users are fully updated on the status.
- Provide user support for hardware devices such as desktops, laptops, phones and printers.
- Provide additional basic support for our core applications like housing management, finance, HR and training.
- Assist in ensuring that equipment is updated to the latest critical and security patch levels.
- Ensure key technical documentation is kept up to date, particularly those related to specific IT processes and procedures, such as admin guides.
- Develop and continuously improve own skills and knowledge.
- Produce device or user metric reports to the IT team leader or IT manager as required.
- Provide IT induction to new staff (including use of equipment and access of applications).
- Liaise with third party managed service providers, network services and security partners to resolve staff security, hardware, or connectivity issues.
- Maintain and respond to access requests for data shares and applications in a timely manner, including the removal of leavers.
- Support and respond to requests for new and additional devices.
- Ensure our device management systems are accurate and up to date.
- Administration of all systems and applications used by Two Saints.
- Assist in ensuring that our ICT policies are followed, and carry out general user access control, permission changes etc.
- Oversee daily tasks in the IT inbox, such as security alerts, updates and staff changes and carry out any follow up actions required.
- Assist with the setting up and decommissioning of services.
Essential Criteria
At least two years’ experience or equivalent qualification in a related support role. Proven technical ICT skills (Microsoft Entra, Intune, Exchange Online).
Systems Support Technician in Hampshire employer: Two Saints
Join a dynamic team in Fareham where your contributions as a Systems Support Technician will be valued and recognised. We offer a supportive work culture that prioritises employee growth through continuous learning opportunities and a commitment to maintaining industry-standard security practices. Enjoy a flexible working environment across multiple sites, competitive salary, and the chance to make a meaningful impact in our IT systems and user support.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Technician in Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Systems Support Technician, especially your technical skills and problem-solving abilities.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about the team dynamics or upcoming projects shows that you’re engaged and ready to contribute. Plus, it gives you a chance to assess if the company is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! It not only helps us track your application better but also ensures you get all the latest updates about your application status. We want to hear from you!
We think you need these skills to ace Systems Support Technician in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Systems Support Technician role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Since this role requires solid technical skills, don’t shy away from showcasing your expertise in areas like Microsoft Entra or Intune. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Two Saints
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Entra, Intune, and Exchange Online. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Think of examples from your previous work that demonstrate your ability to handle second-line technical issues and liaise with third-party organisations effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've resolved complex incidents or improved IT processes. Highlight your approach to incident resolution and how you keep users informed throughout the process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
