Housing Management Worker in Hampshire

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Main Responsibilities

• Engage and support clients so they have a clear understanding of their rent accounts, their obligations in paying rent and service charges as well as the consequences of getting into arrears.
• Lead on client activities to help them with managing their finances, paying rent, managing arrears and accessing benefits.
• Engage with local authorities and other agencies, creating and maintaining constructive working relationships to work together to minimise the need for eviction due to non-payment of charges.
• Maintain a proactive approach in preventing clients from accruing debts from the day they move in.
• Support the housing management team to turn around void rooms.
• Work in partnership and promote positive relationships with stakeholders.
• Support clients in trauma-informed and psychologically informed ways.
• Adhere to safeguarding responsibilities, following our safeguarding policy and procedure.
• Be responsible for health and safety checks.
• Help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
• Provide basic first aid assistance until help arrives (full training is provided).
• Work confidently and efficiently when lone working.
• Maintain accurate records on our client management system and ensure these are stored in line with GDPR.
• Maintain confidentiality.
• Represent the organisation in a professional manner.
• Carry out any other reasonable duties required in the interest of the organisation.

Role Requirements

• Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• Full drivers' licence and access to a vehicle.
• Work flexibly across several sites.
• Work with clients on a one-to-one basis.
• Work nights and/or weekends.
• Lone work.
• Strong communication skills, both verbal and written.
• Clear verbal and written English.
• Good keyboard skills for data inputting.
• Good working knowledge of Microsoft Outlook, Excel and Word.
• Confident and assertive manner.
• Ability to self-motivate as you will work on your own.
• Effective team working.
• Ability to respond calmly to crisis.
• Deal promptly with and effectively react to challenging situations.
• Have an interest and genuine concern for homelessness and related issues, experience of managing a caseload of clients.
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs.
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system.
• Understanding of risk assessment and person-centred, outcomes-based delivery.