IT Support Analyst - Microsoft, Windows in Fareham, Hampshire

The IT systems support technician plays a pivotal role in maintaining and supporting our IT systems and SaaS applications. The primary responsibilities include ensuring that the technology operates smoothly and efficiently, access controls are maintained, helping users with second-line technical issues, and contributing to the overall performance of IT systems.

• Assist the IT team in testing any new applications, projects or systems.
• Apply experience and knowledge to enable complex incident resolution and promptly escalate and re-direct unresolved incidents, whilst ensuring that IT users are fully updated on the status.
• Provide user support for hardware devices such as desktops, laptops, phones and printers.
• Provide additional basic support for our core applications like housing management, finance, HR and training.
• Ensure key technical documentation is kept up to date, particularly those related to specific IT processes and procedures, such as admin guides.
• Produce device or user metric reports to the IT team leader or IT manager as required.
• Provide IT induction to new staff (including use of equipment and access of applications).
• Liaise with third party managed service providers, network services and security partners to resolve staff security, hardware, or connectivity issues.
• Maintain and respond to access requests for data shares and applications in a timely manner including the removal of leavers.
• Support and respond to requests for new and additional devices.
• Assist in ensuring that our ICT policies are followed, and carry out general user access control, permission changes.
• Oversee daily tasks in the IT inbox, such as security alerts, updates and staff changes and carry out any follow up actions required.

At least two years’ experience or equivalent qualification in a related support role. Proven technical ICT skills (Microsoft Entra, Intune, Exchange Online & Teams administration). Flexible and approachable attitude. Experience of performing routine maintenance on IT systems to ensure optimal performance and security. Full / clean driving license and own transport essential. Comfortable with visiting staff groups on site and providing support clinics to fix issues, provide training or guidance on how to resolve common problems. Able to work closely with other IT teams, such as network administrators and infrastructure managers, to ensure seamless operation and support of the IT environment.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment, using pre-employment checks such as Enhanced DBS, Overseas Police Checks (where appropriate), Reference.

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.