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For Companies At a Glance
- Tasks: Empower homeless clients through one-on-one support and skill development.
- Company: Join a dedicated team focused on making a positive community impact.
- Benefits: Enjoy generous holidays, pension plans, and exclusive discounts.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy and strong communication skills are essential; training provided.
- Other info: A full driver's license and vehicle access are required.
The predicted salary is between 23775 - 25027 £ per year.
This is a Permanent , Full Time vacancy that will close in 25 days at 23:59 BST .
The Vacancy
FULL TIME – 37Hrs – Mon-Fri
JOB PURPOSE
To lead on the case management of clients and be part of a team that provides support to clients living in the community to keep them safe and help them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps
MAIN RESPONSIBILITIES
- To assess the needs of each client, helping to develop their individual support plan to achieve their goals
- To produce and regularly review comprehensive client-based risk assessments
- To manage a caseload of clients on a one-to-one basis
- To support clients to gain and/or maintain accommodation or achieve their outcomes/ goals
- To engage with local authorities, health providers and other agencies, creating and maintaining positive working relationships to maximise the opportunities available to clients
- To lead on client activities to help them gain practical life skills
- To support clients with managing their finances, paying rent, managing arrears and accessing benefits
- To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering
- To support clients in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To represent the organisation in a professional manner
- To carry out any other reasonable duties required in the interest of the organisation
ROLE REQUIREMENTS
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers’ licence and access to a vehicle
- This role may require you to work flexibly across several sites
- This role may require you to work with clients on a one-to-one basis
- This role may require you to lone work
ESSENTIAL CRITERIA
- Strong communication skills, both verbal and written
- Clear verbal and written English
- Good working knowledge of Microsoft Outlook, Excel, and Word
- Confident and assertive manner
- Ability to self-motivate as you will work on your own
- Effective team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
- Experience of managing a caseload of clients
- Understanding of risk assessment and person-centred, outcomes-based delivery
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
About Us
We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.
We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.
We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
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Community Support Worker employer: Two Saints
Contact Detail:
Two Saints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Worker
✨Tip Number 1
Familiarize yourself with the specific challenges faced by homeless individuals in your area. Understanding their needs and the resources available will help you connect better with clients and demonstrate your commitment to making a positive impact.
✨Tip Number 2
Network with local organizations that support homeless individuals. Building relationships with these groups can provide you with valuable insights and resources, which you can leverage in your role as a Community Support Worker.
✨Tip Number 3
Showcase your empathy and communication skills during any interactions or interviews. Being able to actively listen and respond to the needs of vulnerable individuals is crucial in this role, so be prepared to share examples of how you've done this in the past.
✨Tip Number 4
Highlight your willingness to learn and adapt. Since previous experience isn't essential, emphasize your enthusiasm for the training opportunities provided and your commitment to developing the necessary skills to excel in this position.
We think you need these skills to ace Community Support Worker
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Community Support Worker. Highlight your relevant experiences and skills that align with the role.
Tailor Your CV: Customize your CV to emphasize your experience in client-facing roles and any relevant skills such as active listening, empathy, and problem-solving. Make sure to include any volunteer work or training related to supporting vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to making a positive impact in the community. Use specific examples from your past experiences to demonstrate how you can empower clients towards independence.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Clear and concise communication is essential for this role, so ensure your written materials reflect that.
How to prepare for a job interview at Two Saints
✨Show Your Empathy
As a Community Support Worker, empathy is key. Be prepared to share examples of how you've supported vulnerable individuals in the past, demonstrating your ability to listen actively and respond to their needs.
✨Highlight Relevant Experience
Even if you don't have direct experience in this role, think about any customer-facing roles you've had. Discuss how those experiences have equipped you with skills that are transferable to supporting homeless clients.
✨Demonstrate Your Passion
Make sure to convey your genuine passion for helping others. Talk about why you want to work in the homeless sector and how you believe you can make a positive impact in the community.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations with clients. Practice responses that show your problem-solving skills and your approach to encouraging independence in others.
