Service Charge Project Manager

Come make a real difference as our Service Charge Project Manager! Everyone should have a warm, safe, affordable home. As our Service Charge Project Manager, you will help make this a reality for thousands of people living in our communities. You will manage the implementation phases of our redesigned service charge process, working within company standards and transformation governance requirements.

You will work with the team to ensure that the service is designed with tenants at its heart, that their voices are heard and acted on throughout the process. As Project Manager, you will work with the organisation to fully understand the business requirements, objectives and drivers to understand where systems, applications and technology can help deliver and improve services.

Using your knowledge and expertise, you will provide expert advice on service charge matters, ensuring that our tenants receive a high-quality service that reflects their needs and provides value for money.

What you will bring to the team:

• You will manage and lead on the delivery of all aspects of the service charge redesign project using your excellent project management skills to create and maintain project schedules, develop project plans and see the project through to completion.
• With your confidence in leading change, you will work with internal teams to develop and provide appropriate training to allow our team to make the most of the new processes, systems and solutions.
• Working closely with the wider team, you will ensure that the project is delivered on time and on budget, holding regular meetings with and managing the project delivery team and providing updates to key stakeholders.

What we are looking for:

• Advanced skills in Microsoft applications including Excel, Outlook, Project, Visio and Word.
• Proven expertise in service charge management within housing or a similar sector.
• Comprehensive knowledge of service charge legislation including the Landlord and Tenant Act 1985 and best practices within service charges.
• Experience in managing the delivery of complex business process implementation projects in a customer service environment.
• Excellent stakeholder management skills.
• Project management qualifications (PRINCE2, PMP, MSP, Agile) desirable.
• Strong communication skills at all levels including senior leadership.

A bit more about us: Trust isn’t a tagline; it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.

We want our tenants to know that we’re here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home; it’s about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We’ll help you develop and grow, in a place where you’ll find like-minded people and you can truly be yourself.

Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team, when you join the Two Rivers community, you’ll always feel like you’re home now.