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- Tasks: Lead a team to ensure efficient scheduling of repairs for tenants' homes.
- Company: Join a community-focused organisation dedicated to providing safe and affordable housing.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for personal growth.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Experience in repairs or scheduling, team management, and office administration required.
- Other info: Closing date for applications is 30th May 2025.
The predicted salary is between 30000 - 42000 £ per year.
Come and make a real difference as our Repairs Support Manager! Everyone should have a warm, safe, affordable home. As our Repairs Support Manager, you will play a key role in making this a reality for thousands of people living in our communities.
Leading our repairs administration & scheduling team, you will support and inspire your team to provide an excellent customer experience for our tenants. You will make sure that repair and maintenance work in tenants' homes is booked in efficiently and cost-effectively at a time that works for the tenant. Building good relationships with our tenants and internal teams, you will help keep people informed about the work in their homes. Focusing on continuous improvement and with an aim to get jobs done right first time, you will measure and report on the delivery of your team's objectives.
What you will bring to our team:
- You will use your skills and experience to manage repair and maintenance works, from raising orders to making sure work is completed to the highest standards.
- Well-organised with an eye for detail, you will lead on administration for our repairs and maintenance team, including processing invoices and managing our fleet of vehicles.
- As a line manager, you will support and mentor your team to help them grow and develop skills.
What we are looking for:
- Experience in repairs or scheduling service-related field with a good understanding of scheduling.
- Experience in managing a team.
- Experienced in office administration and database management.
- An understanding of the social housing sector or closely related field would be an advantage.
Qualifications:
- NVQ level 3 or GCSE with Maths and English or equivalent.
- A qualification in database management or business administration would be an advantage.
- Full UK driving licence.
Closing date: 30th May 2025
Repairs Support Manager in Newent employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Support Manager in Newent
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the challenges and needs of tenants will help you demonstrate your commitment to providing excellent service during interviews.
✨Tip Number 2
Network with professionals in the repairs and maintenance field. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific situations where you improved processes or enhanced customer satisfaction.
✨Tip Number 4
Research StudySmarter and our values. Being able to articulate how your personal values align with ours can set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace Repairs Support Manager in Newent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs or scheduling service-related fields. Emphasise any leadership roles you've held and your understanding of the social housing sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your ability to lead a team. Mention specific examples of how you've improved processes or supported team members in previous roles.
Highlight Relevant Qualifications: Clearly list your qualifications, such as NVQ level 3 or GCSEs in Maths and English. If you have additional qualifications in database management or business administration, make sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Repairs Support Manager role.
How to prepare for a job interview at Two Rivers Housing
✨Showcase Your Leadership Skills
As a Repairs Support Manager, you'll be leading a team. Be prepared to discuss your previous experience in managing teams, how you inspire and motivate them, and any specific examples of successful projects you've led.
✨Demonstrate Your Understanding of Scheduling
Since the role involves scheduling repairs efficiently, make sure to highlight your experience in this area. Discuss any tools or software you’ve used and how you ensure that repairs are booked at convenient times for tenants.
✨Emphasise Customer Experience
The job focuses on providing an excellent customer experience. Prepare to share examples of how you've improved customer satisfaction in previous roles, particularly in service-related fields.
✨Prepare for Questions on Continuous Improvement
The role requires a focus on continuous improvement. Think about how you've implemented changes in past positions to enhance efficiency or quality, and be ready to discuss the outcomes of those changes.
