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- Tasks: Support tenants in paying rent and resolving issues to keep them in their homes.
- Company: Join a caring team at Two Rivers Housing, making a real difference in the community.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Be part of a mission to provide warm, safe, and affordable homes for everyone.
- Qualifications: Experience in customer service and negotiation, with a positive attitude.
- Other info: Dynamic role with varied challenges and a focus on community support.
The predicted salary is between 30000 - 38000 £ per year.
Make your application after reading the following skill and qualification requirements for this position.
Salary: £34,201.51
Closing Date: 22nd February 2026
Come make a real difference as our Income Collection Advisor. Everyone should have a warm, safe, affordable home. As part of our income team, you’ll play an important role in making this a reality for thousands of people in Gloucestershire and the surrounding areas.
You’ll be responsible for working with our tenants to enable them to pay their rent, problem solve and signpost for all tenancy types along with supporting tenants that fall into arrears with an aim to keep them in their homes. You will keep accurate records as you work with our tenants and partners to resolve any issues and represent Two Rivers Housing when it’s necessary to refer cases to court.
What you’ll bring to our team:
- Caring, respectful and with excellent communication skills, you will negotiate payment plans and provide basic welfare benefit and debt advice where appropriate.
- No two days will be the same in this role as every household is unique.
- You’ll be required to communicate with external agencies and local authorities.
- You’ll have the skills and experience to deal with challenging situations while providing a great customer experience from start to finish.
What we’re looking for:
- You are honest and sincere and focused on doing the right thing for our customers, colleagues, and other stakeholders.
- Positive, can-do attitude willing to go the extra mile.
- Experienced in providing advice, ideally with social housing or relevant sector such as debt management services.
- Diplomacy and excellent customer service resolution and negotiation skills.
- An organised person with the ability to manage their own workload.
Qualifications or experience we’d like you to have:
- Full UK driving licence and access to a car insured for business use.
- Knowledge and understanding of identifying safeguarding concerns.
More about us:
Trust isn’t a tagline – it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that we’re here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home – it’s about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We’ll help you develop and grow, in a place where you’ll find like-minded people and you can truly be yourself.
Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team – when you join the Two Rivers community, you’ll always feel like You’re Home Now.
Income Collection Advisor in Newent employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Advisor in Newent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Two Rivers Housing's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As an Income Collection Advisor, you'll need to negotiate and problem-solve effectively. Role-play with a friend or family member to get comfortable discussing sensitive topics and providing solutions.
✨Tip Number 3
Prepare some real-life examples! Think of situations where you've successfully helped someone in a challenging situation. This will demonstrate your experience and ability to provide excellent customer service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Income Collection Advisor in Newent
Some tips for your application 🫡
Show Your Caring Side: When you're writing your application, let your genuine care for people shine through. We want to see how you can connect with tenants and help them feel supported, especially when they're facing challenges.
Highlight Your Experience: Make sure to mention any relevant experience you have in social housing or debt management. We love seeing how you've tackled similar situations before, so don’t hold back on those examples!
Be Organised and Clear: Your application should be well-structured and easy to read. We appreciate clarity, so make sure your points are concise and organised. This reflects the way you’ll manage your workload as an Income Collection Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference in our community.
How to prepare for a job interview at Two Rivers Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Collection Advisor inside out. Familiarise yourself with the responsibilities, especially around negotiating payment plans and supporting tenants in arrears. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully navigated challenging conversations in the past. Think about times when you’ve provided advice or resolved conflicts, and be ready to share these stories during your interview.
✨Demonstrate Your Caring Attitude
The company values honesty and sincerity, so be sure to convey your caring nature. Share experiences where you went the extra mile for someone, whether in a professional or personal context. This will highlight your alignment with their core values and your commitment to helping others.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the team, the challenges they face, and how success is measured in this role. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.
