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- Tasks: Lead customer experience initiatives and empower teams to deliver exceptional service.
- Company: Join Two Rivers Housing, a community-focused organisation making a real difference.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Why this job: Shape services that truly impact tenants' lives and champion their voices.
- Qualifications: Strong background in customer service and team leadership.
- Other info: Be part of a dynamic team dedicated to improving community experiences.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Assistant Director of Customer Experience role at Two Rivers Housing. Come and make a real difference as our new Assistant Director of Customer Experience! We’re looking for a senior leader who cares deeply about delivering a great customer experience for our tenants. In this role, you’ll help shape services so tenants feel listened to, respected and supported — and confident that we do what we say we will.
As part of our leadership team, you’ll inspire those around you to provide people-focused, high-quality customer service every day. You’ll make sure tenant voices genuinely influence decisions, and that feedback leads to real improvements in how we work. You’ll champion excellent customer service and safeguarding across the organisation, working closely with the executive team and other leaders to deliver our customer experience strategy and key customer-focussed projects.
What you’ll bring to the team:
- You’ll lead with empathy, confidence and clarity – empowering your team to make decisions and deliver the best results for the families they support every day.
- Customer focussed, you’ll ensure that their needs are central to the delivery and improvement of our services.
- You’ll have a strong background in customer service and safeguarding practice, with a proven track record for developing your team and managing performance.
- You’ll drive the team – building capabilities within your areas of responsibility.
What we’re looking for:
- Lead and embed a culture of engaged and motivated colleagues that put customers at the heart of services.
- Oversee the development and management of opportunities for tenant feedback, customer insight and other data intelligence to support the development of responsive strategies.
- Influence, challenge and develop innovative solutions to address tenant and community issues that impact on tenants’ quality of life and improve our neighbourhoods.
- Inspire the delivery of high performing, truly customer-focused services across Two Rivers Housing.
- Collaborate across frontline services with a focus on prevention and problem solving through the delivery of high-quality services to meet organisational and tenant needs.
- Lead on the development and implementation of key strategies to ensure tenants experience exceptional services and that tenant voice influences how we deliver services.
- Play a key role in the development of our digital strategy to transform our tenants’ experiences of our services.
- Deliver effective operational management of our safer neighbourhoods team to ensure tenants have the right support at the right time, to meet their needs.
Assistant Director of Customer Experience in Newent employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director of Customer Experience in Newent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Two Rivers Housing. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your experience aligns with their mission of delivering excellent customer service and making a difference for tenants.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, especially your empathy and leadership skills that are crucial for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression and show us that you're genuinely interested in the Assistant Director of Customer Experience position.
We think you need these skills to ace Assistant Director of Customer Experience in Newent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Director of Customer Experience role. Highlight your experience in customer service and safeguarding, and show how your skills align with our mission to put tenants at the heart of everything we do.
Showcase Your Leadership Skills: We want to see how you lead with empathy and clarity. Share examples of how you've inspired teams and driven high-quality customer service in your previous roles. This will help us understand your approach to empowering others.
Demonstrate Your Problem-Solving Abilities: In your application, include specific instances where you've tackled tenant or community issues. We’re looking for innovative solutions that have made a real difference, so don’t hold back on sharing your successes!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Two Rivers Housing
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience and safeguarding practices. Be ready to discuss how you've implemented these in your previous roles, as this will show your depth of knowledge and commitment to putting tenants first.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership style, especially how you empower teams to deliver exceptional service. Think about times when you've inspired colleagues or driven a culture of engagement and motivation – these stories will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle tenant feedback. Practice articulating how you would approach real-life situations, focusing on empathy and clarity in your responses.
✨Demonstrate Your Collaborative Spirit
Two Rivers Housing values collaboration across services, so be prepared to discuss how you've worked with different teams to achieve common goals. Highlight any successful projects where you’ve influenced change through teamwork and communication.
