At a Glance
- Tasks: Lead a team to coordinate repairs and maintenance for tenants' homes.
- Company: Join a community-focused organisation dedicated to providing safe and affordable housing.
- Benefits: Competitive salary, career development, and a chance to make a real difference.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be a key player in improving living conditions for thousands of people.
- Qualifications: Organised, detail-oriented, with experience in administration and team leadership.
The predicted salary is between 35000 - 38000 £ per year.
Come and make a real difference as our Repairs Support Manager! Everyone should have a warm, safe, affordable home. As our Repairs Support Manager, you'll play a key role in making this a reality for thousands of people living in our communities.
Leading our repairs administration and scheduling team, you'll support and inspire your team to provide an excellent customer experience for our tenants. You will make sure that repair and maintenance work in tenants' homes is booked in efficiently and cost-effectively at a time that works for the tenant. Building good relationships with our tenants and internal teams, you'll help keep people informed about the work in their homes.
Focusing on continuous improvement and with an aim to get jobs done right first time, you will measure and report on delivery of your team's objectives.
What you'll bring to our team:
- We are seeking a highly organised and detail-oriented professional to join our team, leading the coordination of repairs and maintenance services.
- You will use your skills and experience to manage repair and maintenance works from initial order through to completion, ensuring all work is delivered to the highest standards.
- You will take the lead on administrative functions for the repairs and maintenance team, including:
- Raising and processing works orders
- Managing and coordinating trades team diaries
- Producing weekly progress reports
- Processing invoices accurately and efficiently
- Overseeing the management of the company fleet
- As a line manager, you will also play a key role in supporting, mentoring, and developing your team, helping them to build their skills and reach their full potential.
This is an excellent opportunity for someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about delivering high-quality services and team leadership.
Qualifications:
- NVQ level 3 or GCSE with Maths and English or equivalent.
- A qualification in database management or business administration would be an advantage.
- Full UK driving licence.
Repairs Support Manager in London employer: Two Rivers Housing
Join us as a Repairs Support Manager in Newent, Gloucestershire, where you will be part of a dedicated team committed to ensuring that everyone has a warm and safe home. Our supportive work culture fosters continuous improvement and personal development, providing you with the opportunity to lead a passionate team while making a tangible difference in the lives of our tenants. With competitive pay and a focus on employee growth, this role offers a rewarding career path in a community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Support Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Two Rivers Housing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Two Rivers Housing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Support Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Two Rivers Housing:Your cover letter is your chance to shine! Tell us why you want to work at Two Rivers Housing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Two Rivers Housing!
How to prepare for a job interview at Two Rivers Housing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
