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- Tasks: Lead a team to provide exceptional neighbourhood management services and support tenants.
- Company: Join Two Rivers Housing, dedicated to creating warm, safe, and affordable homes for communities.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for personal growth.
- Why this job: Make a real difference in your community while working in a caring and collaborative environment.
- Qualifications: Experience in housing or tenancy management with a focus on customer service is essential.
- Other info: This role offers the chance to reshape housing services based on tenant feedback.
The predicted salary is between 37000 - 51000 £ per year.
Come make a real difference as one of our Housing Managers! Everyone should have a warm, safe, affordable home. As our Housing Manager, you will play a starring role in making this a reality for thousands of people living in our communities.
The housing team is the heartbeat of our organisation. As our Housing Manager, you will inspire your team to provide exceptional, customer-focussed, localised neighbourhood management services. You will work closely with the Head of Neighbourhoods to embed a human-centric culture where the thoughts, opinions and voices of our tenants are heard and acted on.
You will support the development and delivery of plans that provide an early intervention and prevention approach to neighbourhood management and support our tenants, helping them to avoid crisis and maintain their tenancies.
What you will bring to the team:
- You will coordinate, manage and supervise the delivery of customer-focussed services across neighbourhood and estate management and supported living service HomePlus.
- You will help the team develop and manage effective neighbourhood action plans that provide positive outcomes for our tenants and the communities that we serve, creating a case conferencing approach across teams and with external partners.
- Working with local and national partners, you will ensure that our tenants get the help and support they need, encouraging your team to act as an advocate for tenants to get them the support they need.
What we are looking for:
- An inspiring manager who can support and motivate their team and deliver ambitious plans and objectives.
- Experience in a tenancy or housing environment with expert knowledge of neighbourhood services, housing legislation and regulations.
- A customer champion who will put our tenants first and makes sure this is embedded across their team so that tenants feel this.
- The ability to listen and learn but most importantly to act on what you are hearing.
The housing team is fundamental to everything we do and plays a key role in advocating for our tenants. Whether it’s working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support, doing the right thing for our tenants is at the heart of everything this team does.
We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focused on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods.
So, if you are looking to make a real difference in your community and want to be part of a great team, get in touch!
A bit more about us:
Trust isn’t a tagline – it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that we are here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home – it’s about finding a place to build a life and feel safe while doing so.
And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We will help you develop and grow, in a place where you will find like-minded people and you can truly be yourself.
Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you are a tenant living in one of our homes or a member of the team, when you join the Two Rivers community, you will always feel like you’re Home Now.
Housing Manager in Dymock employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager in Dymock
✨Tip Number 1
Familiarise yourself with the local housing legislation and regulations. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role and the community.
✨Tip Number 2
Network with current or former housing managers in your area. They can provide valuable insights into the challenges and expectations of the role, which can help you tailor your approach during the application process.
✨Tip Number 3
Showcase your customer service skills by volunteering or participating in community events. This hands-on experience will highlight your dedication to tenant advocacy and community engagement, making you a more attractive candidate.
✨Tip Number 4
Research Two Rivers Housing and their recent initiatives. Being knowledgeable about their projects and values will allow you to align your answers with their mission during any discussions or interviews.
We think you need these skills to ace Housing Manager in Dymock
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Manager. Familiarise yourself with the key aspects of the job description, such as customer-focused services and neighbourhood management.
Tailor Your CV: Customise your CV to highlight relevant experience in housing management or similar roles. Emphasise your knowledge of housing legislation, team leadership skills, and any previous successes in improving tenant satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your ability to inspire a team. Use specific examples from your past experiences that demonstrate how you have successfully managed teams and supported tenants.
Highlight Your Soft Skills: In your application, emphasise soft skills such as communication, empathy, and problem-solving. These are crucial for a Housing Manager role, as you'll need to advocate for tenants and work collaboratively with various stakeholders.
How to prepare for a job interview at Two Rivers Housing
✨Show Your Passion for Community
Make sure to express your genuine interest in making a difference in the community. Share examples of how you've positively impacted neighbourhoods or supported tenants in previous roles.
✨Demonstrate Your Knowledge of Housing Legislation
Be prepared to discuss your understanding of housing legislation and regulations. Highlight any relevant experience you have in tenancy management and how it can benefit the organisation.
✨Emphasise Team Leadership Skills
As a Housing Manager, you'll need to inspire and motivate your team. Share specific instances where you've successfully led a team, focusing on how you fostered collaboration and achieved goals together.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to advocate for tenants or resolve conflicts, and be ready to discuss your approach.
