At a Glance
- Tasks: Lead a team to ensure safe, affordable homes for families in Gloucestershire.
- Company: Join a dedicated organisation focused on providing quality housing solutions.
- Benefits: Enjoy a competitive salary and the chance to make a real impact in the community.
- Other info: Full-time role with a focus on accountability and tenant relationships.
- Why this job: Be part of a senior management team driving positive change and supporting tenants' journeys.
- Qualifications: Must have 3+ years in income and debt recovery, with strong leadership skills.
The predicted salary is between 42000 - 55000 £ per year.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Come and make a real difference as our Head of Income!Everyone should have a warm, safe, affordable home. As our Head of Income, youll play a key role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.Youll be part of the senior management team, leading a high-quality lettings and income collection service and delivering plans to support our Customer and Digital Strategies. Youll take ownership for the success of your teams as they support tenants in the important journey of moving home, setting tenants up for success in their homes, manage a range of tenancy accounts, and support tenants that fall into arrears with an aim to keep them in their homes.Driving a culture of accountability and visibility youll inspire your teams to put tenants at the heart of what they do and help build trusted relationships.
What youll bring to our teamAs a member of the Senior Management Group, youll identify and mitigate risks, ensuring that we meet our legal, compliance and regulatory obligations in your area of expertise. Youll be able to recognise areas for improvement and regularly review and develop your teams policies and procedures. Youll deliver ambitious plans and effectively manage your budget to ensure Value for Money.
What we are looking for Strong understanding of income and lettings, including tenancy management is essential. (minimum of three years). An experienced senior manager, who has led multi-disciplined teams. Highly developed skills in tenancy management for all tenure and lease types. Excellent people management skills Experience in safeguarding management in relation to vulnerable adults and children. Excellent strategic and analytical skills.
Qualifications Chartered Institute of Housing qualified or equivalent. Evidence of continued professional development. xiskglj Full UK driving license with access to a vehicle insured for business purposes.
Head of Income in Gloucester employer: Two Rivers Housing
Join us as the Head of Income in Newent, Gloucester, where you will be part of a dedicated team committed to providing warm, safe, and affordable homes for families. Our organisation fosters a supportive work culture that prioritises employee growth, offering opportunities for professional development and leadership within a collaborative environment. With a focus on accountability and tenant-centric services, you will have the chance to make a meaningful impact in the community while enjoying a competitive salary and a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Income in Gloucester
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in income management and tenancy support. This will not only help you understand the role better but also allow you to discuss relevant topics during your interview, showcasing your knowledge and passion for the field.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in income management and debt recovery. Engaging with others in the field can provide valuable insights and may even lead to recommendations that could strengthen your application.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in previous roles. Highlight your achievements in improving income collection processes or enhancing tenant support services, as these will demonstrate your capability to excel in the Head of Income position.
✨Tip Number 4
Research StudySmarter's values and mission, particularly regarding tenant support and community impact. Aligning your personal values with ours during the interview can make a strong impression and show that you're genuinely interested in contributing to our goals.
We think you need these skills to ace Head of Income in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in income and debt recovery, tenancy management, and people management. Use specific examples that demonstrate your leadership skills and strategic thinking.
Craft a Compelling Cover Letter:In your cover letter, express your passion for providing affordable housing and how your background aligns with the role. Mention your experience in leading multi-disciplined teams and your commitment to tenant support.
Highlight Relevant Qualifications:Clearly state your qualifications, such as being Chartered Institute of Housing qualified or equivalent. Include any evidence of continued professional development that showcases your commitment to the field.
Showcase Your Strategic Skills:Provide examples of how you've identified areas for improvement in previous roles and the impact of your strategic decisions. This will demonstrate your ability to manage budgets and deliver ambitious plans effectively.
How to prepare for a job interview at Two Rivers Housing
✨Showcase Your Leadership Experience
As a candidate for the Head of Income position, it's crucial to highlight your experience in leading multi-disciplined teams. Prepare specific examples of how you've successfully managed teams, inspired accountability, and driven performance in previous roles.
✨Demonstrate Your Understanding of Income and Debt Recovery
Make sure to articulate your strong understanding of income and debt recovery processes. Be ready to discuss your strategies for tenancy management and how you've effectively supported tenants facing financial difficulties in the past.
✨Prepare for Strategic Discussions
Given the strategic nature of this role, be prepared to discuss your approach to identifying areas for improvement within income collection services. Think about how you would develop policies and procedures that align with the organisation's goals and enhance tenant support.
✨Highlight Your Compliance Knowledge
Since the role involves ensuring legal and regulatory compliance, be ready to talk about your experience with safeguarding management and compliance obligations. Discuss any relevant training or qualifications that demonstrate your commitment to these areas.
