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- Tasks: Lead customer service teams and create strategies to enhance tenant experiences.
- Company: A reputable housing association dedicated to excellent tenant service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in the lives of tenants while shaping customer experience.
- Qualifications: Proven experience in customer relationship management and strategic planning.
- Other info: Join a supportive team focused on continuous improvement and innovation.
The predicted salary is between 43200 - 72000 £ per year.
A housing association is looking for a Head of Customer Experience to ensure a great service for their tenants in Gloucestershire. This senior management role involves overseeing customer service teams, implementing customer-focused strategies, and driving performance through data-driven insights.
The ideal candidate will have significant experience in customer relationship management and a strong background in building effective strategies to improve service delivery.
Head of Customer Experience & Insights employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Insights
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in customer experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your data skills! When you get the chance to chat with potential employers, highlight how you've used data to drive customer satisfaction in the past. Numbers speak volumes!
✨Tip Number 3
Tailor your approach! Research the housing association and their current customer service strategies. Bring fresh ideas to the table during interviews that align with their goals and show you're the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Head of Customer Experience & Insights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer relationship management and any strategies you've implemented that improved service delivery. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your insights can drive performance. Be genuine and let your personality come through – we love that!
Showcase Your Data Skills: Since this role involves driving performance through data-driven insights, make sure to include examples of how you've used data to inform your strategies. We’re keen to see how you can leverage data to enhance tenant services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Two Rivers Housing
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience and insights. Be ready to discuss specific strategies you've implemented in the past that improved service delivery. This shows you're not just familiar with the theory but have practical experience too.
✨Data is Your Best Friend
Since this role involves driving performance through data-driven insights, come prepared with examples of how you've used data to inform decisions. Think about metrics you've tracked and how they influenced your strategies. This will demonstrate your analytical skills and commitment to improving customer service.
✨Showcase Your Leadership Skills
As a senior management role, they'll want to see your leadership style. Prepare to talk about how you've led teams in the past, particularly in challenging situations. Highlight your ability to motivate and develop your team to ensure they deliver exceptional service.
✨Understand Their Tenants
Research the housing association and its tenants. Understand their needs and challenges. Being able to speak knowledgeably about their specific context will show that you're genuinely interested in the role and ready to hit the ground running.
