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For Companies At a Glance
- Tasks: Provide exceptional support to tenants and resolve their enquiries with a human touch.
- Company: Community-focused housing provider dedicated to building safe, affordable homes.
- Benefits: Competitive salary of £26,658, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them find safe and affordable housing.
- Qualifications: Strong customer service skills and adaptability to meet diverse tenant needs.
- Other info: Join a passionate team committed to community welfare and tenant satisfaction.
The predicted salary is between 26000 - 27000 £ per year.
A community-focused housing provider in Gloucester seeks a Customer Advisor to deliver human-centric service to tenants. You will handle enquiries and issues across various channels, aiming for high customer satisfaction.
Ideal candidates will have strong customer service skills and the ability to adapt their approach to meet diverse tenant needs.
Full-time, fixed-term contract with a salary of £26,658 per annum.
Tenant Services Advisor - Build Safe, Affordable Homes in Gloucester employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Services Advisor - Build Safe, Affordable Homes in Gloucester
✨Tip Number 1
Get to know the company! Research their values and mission, especially around community focus. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different tenant enquiries or issues. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local housing events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Tenant Services Advisor - Build Safe, Affordable Homes in Gloucester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to adapt and meet diverse needs.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with delivering human-centric service to tenants, as that's what we're all about.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your passion for helping others effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Two Rivers Housing
✨Know Your Community
Familiarise yourself with the local housing issues and community needs in Gloucester. This will show your genuine interest in the role and help you connect with the interviewers on a deeper level.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully resolved tenant issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Adaptability is Key
Demonstrate your ability to adapt your communication style to meet diverse tenant needs. Think of scenarios where you had to adjust your approach and be ready to discuss them during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to tenant services and community engagement. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
