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- Tasks: Lead a team to ensure safe, affordable homes for families in Gloucestershire.
- Company: Join a dedicated organisation focused on community welfare and tenant support.
- Benefits: Competitive salary, career development, and the chance to make a real difference.
- Other info: Opportunity to influence policies and drive positive change in the community.
- Why this job: Be a key player in transforming lives and building trusted relationships with tenants.
- Qualifications: Experience in income and lettings management, plus strong leadership skills required.
The predicted salary is between 52994 - 52994 £ per year.
Come and make a real difference as our Head of Income! Everyone should have a warm, safe, affordable home. As our Head of Income, you'll play a key role in making this a reality for thousands of families in Gloucestershire and the surrounding areas. You'll be part of the senior management team, leading a high-quality lettings and income collection service and delivering plans to support our Customer and Digital Strategies.
You’ll take ownership for the success of your teams as they support tenants in the important journey of moving home, setting tenants up for success in their homes, manage a range of tenancy accounts, and support tenants that fall into arrears with an aim to keep them in their homes. Driving a culture of accountability and visibility you’ll inspire your teams to put tenants at the heart of what they do and help build trusted relationships.
What you’ll bring to our team:
- As a member of the Senior Management Group, you’ll identify and mitigate risks, ensuring that we meet our legal, compliance and regulatory obligations in your area of expertise.
- You’ll be able to recognise areas for improvement and regularly review and develop your teams policies and procedures.
- You’ll deliver ambitious plans and effectively manage your budget to ensure Value for Money.
What we are looking for:
- Strong understanding of income and lettings, including tenancy management is essential (minimum of three years).
- An experienced senior manager, who has led multi-disciplined teams.
- Highly developed skills in tenancy management for all tenure and lease types.
- Excellent people management skills.
- Experience in safeguarding management in relation to vulnerable adults and children.
- Excellent strategic and analytical skills.
Qualifications:
- Chartered Institute of Housing qualified or equivalent.
- Evidence of continued professional development.
- Full UK driving license with access to a vehicle insured for business purposes.
Head of Performance Analysis in Gloucester employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Performance Analysis in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and income management sectors. Attend local events or webinars where you can meet potential employers and showcase your passion for making a difference.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Show them you’re not just another candidate; you’re someone who genuinely cares about their mission of providing warm, safe homes.
✨Tip Number 3
Practice your responses to common interview questions, especially around tenancy management and team leadership. We want you to feel confident and ready to demonstrate your expertise and how you can lead teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Head of Performance Analysis in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Performance Analysis role. Highlight your experience in income and lettings, and how you've led teams to success. We want to see how you can make a real difference!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your strategic and analytical skills have positively impacted previous roles. Use specific examples that relate to tenancy management and team leadership to really stand out.
Be Personable: We love a bit of personality! While keeping it professional, let your passion for helping tenants shine through. Share why you’re excited about the opportunity to support families in Gloucestershire and how you plan to inspire your team.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Two Rivers Housing
✨Know Your Stuff
Make sure you have a solid understanding of income and lettings, especially tenancy management. Brush up on the latest trends and challenges in the sector, as well as any relevant legislation. This will show that you're not just qualified but genuinely passionate about the role.
✨Showcase Your Leadership Skills
As a senior manager, you'll need to demonstrate your experience in leading multi-disciplined teams. Prepare examples of how you've inspired your teams, driven accountability, and built trusted relationships with tenants. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect questions that assess your strategic and analytical skills. Think about potential scenarios you might face in the role, such as managing arrears or improving policies. Practise articulating your thought process and decision-making strategies clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's current challenges in income collection or how they measure success in tenant satisfaction. This shows your interest in the role and helps you gauge if the company is the right fit for you.