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For Companies At a Glance
- Tasks: Engage with customers to ensure their housing needs are met and improve community living.
- Company: Join a dedicated team focused on providing safe and affordable homes for families.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real impact.
- Why this job: Be part of a mission-driven organisation that values community and social responsibility.
- Qualifications: No specific experience required; just a passion for helping others and strong communication skills.
- Other info: This is a permanent role based in Newent, Gloucestershire.
The predicted salary is between 18600 - 43400 £ per year.
Come make a real difference as our new Customer Liaison Officer! Everyone should have a warm, safe, affordable home. As our Customer Liaison Officer, you'll help make this a reality for thousands of families in our communities. You will be part of our assets team, working to improve our homes through various initiatives.
Customer Liaison Officer employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community and its housing needs. Understanding the specific challenges faced by families in Newent will help you connect better with potential clients and demonstrate your commitment to making a difference.
✨Tip Number 2
Network with local organisations and community groups. Building relationships with these entities can provide valuable insights into the community's needs and may even lead to referrals, showcasing your proactive approach to the role.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to housing. Be ready to share specific examples of how you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your passion for community work during the interview. Employers love candidates who are genuinely interested in making a positive impact, so be sure to express your enthusiasm for helping families find safe and affordable homes.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Liaison Officer. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping communities and improving homes. Use specific examples from your past experiences that demonstrate your ability to communicate effectively and resolve customer issues.
Highlight Relevant Experience: In your CV, emphasise any previous roles or volunteer work that involved customer service, community engagement, or housing improvement. Use bullet points to make your achievements clear and impactful.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Liaison Officer.
How to prepare for a job interview at Two Rivers Housing
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Customer Liaison Officer does. Be prepared to discuss how your skills and experiences align with the responsibilities of improving homes and supporting families.
✨Show Your Passion for Community Work
This role is all about making a difference in people's lives. Share any relevant experiences or volunteer work that demonstrate your commitment to community service and helping others.
✨Prepare for Behavioural Questions
Expect questions that assess how you've handled situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing conflict resolution or customer service scenarios.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and the organisation.
