At a Glance
- Tasks: Engage with customers to provide support and solutions for their housing needs.
- Company: Join a dedicated team focused on ensuring everyone has a safe and affordable home.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real impact.
- Why this job: Be part of a mission-driven organisation that values community and social responsibility.
- Qualifications: No specific qualifications required; just a passion for helping others and great communication skills.
- Other info: This is a fixed-term contract for 9 months, perfect for gaining experience.
The predicted salary is between 22600 - 26700 £ per year.
Customer Advisor
Newent, Gloucestershire
£26,658 per annum
The vacancy
– Fixed term contract 9 months, Full time (37 hours per week)
Come make a real difference as a Customer Advisor!
Everyone should have a warm, safe, affordable home. As one of our Customer Advisors, youll play a starring role in making this a reality for thousands of people living in our communities.
As a first point of contact for o…
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Customer Advisor employer: Two Rivers Housing
Contact Detail:
Two Rivers Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with the company’s mission and values. Understanding what drives us at StudySmarter will help you align your responses during any interviews, showcasing your genuine interest in making a difference in the community.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for customers, as this role is all about making a positive impact on people's lives.
✨Tip Number 3
Practice active listening skills. As a Customer Advisor, you'll need to demonstrate that you can listen carefully to customers' needs and respond appropriately, so consider role-playing scenarios with a friend or family member.
✨Tip Number 4
Research common challenges faced by customers in the housing sector. Being knowledgeable about these issues will allow you to engage in meaningful conversations during the interview and show that you're proactive about finding solutions.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Customer Advisor. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've positively impacted customers in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for helping others and your commitment to providing excellent customer service. Mention specific instances where you have successfully resolved customer issues or improved their experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Advisor role.
How to prepare for a job interview at Two Rivers Housing
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Customer Advisor does. Be prepared to discuss how your skills and experiences align with the responsibilities outlined, especially in making a difference in people's lives.
✨Show Empathy
As a Customer Advisor, you'll be dealing with various customer situations. During the interview, demonstrate your ability to empathise with customers and provide examples of how you've handled similar situations in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics or how success is measured for a Customer Advisor.
✨Practice Active Listening
During the interview, practice active listening. This means paying close attention to the interviewer’s questions and responding thoughtfully. It will help you build rapport and show that you value their input.