Charity General Manager in Cardiff

Two Rhythms is an accessible arts charity that changes lives through music and movement. Utilising our unique, therapeutic programmes, we deliver long-lasting health and wellbeing benefits to people with profound disabilities, enabling expression, connection and joy.

We provide services in person at our two dedicated facilities in Cardiff: Two Rhythms Cardiff Bay at the Wales Millennium Centre, and Two Rhythms Llanishen, our new centre housed within Cerebral Palsy Cymru’s Children’s Centre.

The Charity General Manager is the Charity’s senior operational lead, responsible for all aspects of the day-to-day management and administration of Two Rhythms, ensuring the charity operates effectively, efficiently and professionally. This role combines hands-on operational management with a strong focus on income generation. The postholder will lead a small team of employees and volunteers, strengthen policies, processes and systems to ensure regulatory compliance and high-quality service delivery, and be explicitly responsible for delivering an annual income plan and pipeline across grants, donations, earned income and events.

This role is for someone who learns quickly, thrives in a varied environment, and is motivated by making a tangible difference.

Key Responsibilities

• Income generation (annual income plan + pipeline delivery) 50%
• Explicitly responsible for delivering an annual income plan and pipeline, covering: grants, donations and earned income (paid sessions, training, membership).
• Effectively manage grants and funding, growing partnerships with funders and overseeing regular reporting.
• Lead the delivery of the annual income plan across grants, donations, earned income and events.
• Identify, pursue and secure new funding opportunities, including writing and coordination grant applications.
• Support and coordinate grant applications and funding opportunities.
• Develop and maintain an income pipeline tracker, ensuring opportunities are progressed, deadlines are met, and reporting requirements are planned and delivered.
• Grow voluntary income (donations) through practical supporter processes and clear impact communication.
• Strengthen and streamline earned income by ensuring administration, promotion and booking/payment processes run smoothly for paid sessions, training and membership.

Operations, compliance & administration

• Oversee day-to-day operations, ensuring the charity runs efficiently and professionally.
• Improve and embed systems, processes and ways of working that support a stable “business-as-usual” environment.
• Ensure regulatory compliance across the organisation by developing, implementing and maintaining appropriate systems, policies and procedures (including GDPR, Health & Safety and safeguarding).
• Prepare and submit reports to relevant regulatory and statutory bodies as required, including maintaining Charity Commission and Companies House information.
• Manage procurement and contracting of equipment, supplies and services (e.g., IT and office equipment), ensuring best value for money.

Finance administration & budgeting

• Manage day-to-day finance administration using a finance platform, including invoicing, coding and maintaining accurate financial records.
• Support the production of regular finance updates for the Board, including budget monitoring and highlighting risks early.
• Work with Trustees to support financial planning and sustainability.
• Manage accurate daily management and board accounts bookkeeping with external partners and contractors.

People leadership, governance support & impact reporting

• Line manage and ensure performance monitoring of the management team.
• Manage colleagues, creating a positive, productive, supportive and safe working environment.
• Ensure appropriate HR policies and procedures are in place, liaising with an external provider where necessary.
• Develop a process to monitor impact and KPIs, providing regular feedback to the Board.
• Work with the Board to develop networks and relationships with stakeholders and support review of strategic plans.
• To uphold and champion the values of Two Rhythms.

Key Outcomes (first 6 months)

• Stabilised “business-as-usual” operations with clear systems, documented processes, and a reliable compliance calendar.
• Timely and accurate financial processing, with clear visibility of financial position through timely QuickBooks processing and regular board reporting (with risks flagged early).
• An agreed and active annual income plan in place, with a managed pipeline across grants, donations, earned income and events reviewed regularly with trustees.
• Impact/KPI reporting implemented and used to guide decisions and demonstrate value to funders and supporters.