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- Tasks: Support the team in delivering top-notch technology experiences and analysing service data.
- Company: Join Two Circles, a leading sports marketing agency working with global giants like the NFL and UEFA.
- Benefits: Enjoy hybrid working, performance bonuses, free snacks, and tickets to sporting events.
- Why this job: Be part of a dynamic team reshaping the sports industry while developing your skills in a fun environment.
- Qualifications: An analytical mindset and eagerness to learn; tech knowledge is a plus.
- Other info: Entry-level position with opportunities for career growth and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Two Circles is a vibrant, multi-award-winning and rapidly-expanding sports marketing agency. We work with some of the world's biggest sports organisations including the NFL, Premier League and UEFA. We're looking for growth-oriented, dynamic and motivated new team members to help us build a once-in-a-lifetime sports business and reimagine the commercial frameworks of the global sports industry.
Every day, our team analyses billions of pieces of behavioral, attitudinal and purchase data from sports fans spanning the globe, using the latest machine-learning and data visualisation technology. We do this to give our clients the tools and insight required to build direct relationships with fans, grow engagement, and drive revenue across their event day, sponsorship and media businesses.
We have a global team of just over 1000 Two Circlers working from twelve offices across the world who work cross-region to service our expanding international client base.
Role Profile: This role will be part of our global Technology Operations team, and based in our London office. As a Service Delivery Analyst you will play a vital role in ensuring colleagues and clients get the best possible Technology experience, working alongside the Service Management team to deliver premium Technology experiences and services. We are a customer focused, data driven team who enable Two Circlers to build a better future for the sports industry.
Requirements
- Working with Service Managers to gather and analyse Service data.
- Identifying trends and process improvement opportunities.
- Produce weekly and monthly Service reports using PowerBI.
- Work with technical teams to create and maintain a central Knowledge repository for Technology.
- Work with Service Managers to ensure Post Incident Review Tasks and Problem Tickets are regularly reviewed and progressed.
- Assist Service managers with the co-ordination of stakeholder service meetings.
- Supporting Technology Operations Leadership with integration and business change projects.
The ideal background and skills we are looking for include:
- Analytical mindset, able to understand and interpret data into actionable items.
- Eager to learn and continually improve knowledge and skillset.
- Demonstrable knowledge of technology environments, or equivalent higher education qualification.
- Producing and maintaining good standards of documentation.
- Excellent time management, organisational skills and attention to detail.
- A team player who contributes to collective goals above personal gain.
Experience with the following would also be beneficial:
- ITSM Framework (ITIL).
- Power BI.
- JIRA.
Benefits
- Hybrid working: we'd love for you to come into our office at least 2-3 days a week, especially during your onboarding.
- Performance planning: potential to have a salary increase every 6 months and progress your career.
- Discretionary company bonus.
- Tickets to sporting events.
- Renowned Team Days and events.
- Lunch on a Wednesday, breakfast and continuous supply of snacks.
- Private healthcare schemes.
- Cycle to work scheme.
- Learning and Development opportunities, including certification in certain areas.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Technology Service Analyst employer: Two Circles
Contact Detail:
Two Circles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Service Analyst
✨Tip Number 1
Familiarise yourself with the ITSM Framework, particularly ITIL, as it’s highly relevant for the Technology Service Analyst role. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Brush up on your Power BI skills since producing reports is a key responsibility. Consider creating sample reports or visualisations to showcase your ability to analyse data effectively during discussions with the team.
✨Tip Number 3
Network with current employees or alumni who work at Two Circles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Demonstrate your analytical mindset by preparing examples of how you've used data to drive decisions or improvements in past experiences. This will show that you can translate data into actionable insights, a crucial aspect of the role.
We think you need these skills to ace Technology Service Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technology Service Analyst position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Skills: Emphasise your analytical mindset and any experience you have with data interpretation, technology environments, or tools like Power BI and JIRA. Use specific examples from your past experiences to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Two Circles and how you can contribute to their mission of enhancing the sports industry through technology.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Two Circles
✨Show Your Analytical Skills
As a Technology Service Analyst, you'll need to demonstrate your analytical mindset. Be prepared to discuss how you've previously interpreted data and turned it into actionable insights. Use specific examples from your past experiences to illustrate your point.
✨Familiarise Yourself with Power BI
Since the role involves producing reports using Power BI, it's crucial to show your familiarity with this tool. If you have experience using Power BI, be ready to talk about specific projects where you utilised it effectively. If not, consider brushing up on its features before the interview.
✨Understand ITSM Frameworks
Having knowledge of ITSM frameworks like ITIL can set you apart from other candidates. Brush up on the basics of ITIL and be prepared to discuss how these principles can apply to service delivery in a technology environment.
✨Emphasise Team Collaboration
This role requires a strong team player who contributes to collective goals. Be ready to share examples of how you've worked collaboratively in previous roles, especially in situations where you helped improve processes or outcomes for your team.
