Workplace Technology Engineer in London

Two Circles is a Sports & Entertainment Marketing business that drives growth for sports properties by delivering deeper connections with fans through the intelligent use of data and technology. We work with clients to help them understand and influence fan behaviour, including spending habits, event attendance, and content consumption. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike, and Amazon.

As a Workplace Technology Engineer at Two Circles, you will manage the tools and technologies used by our team both remotely and in our offices. We operate a mixture of Windows and Mac devices and utilise various SAAS applications across our 15 locations. This role is part of our Technology Operations team, collaborating with Service Delivery Managers, Support Technicians, Information Security, and other specialists to enhance the overall experience for our business.

Key Responsibilities:

• Administering and optimising Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams, and OneDrive.
• Managing Microsoft Intune for device provisioning, configuration, compliance, and lifecycle management (Windows and macOS).
• Supporting onboarding and offboarding processes, ensuring secure and seamless access to systems.
• Troubleshooting complex user, device, and cloud service issues.
• Contributing to IT standards, documentation, and continuous service improvement.
• Assisting in the delivery of IT projects and rollout of new tools or enhancements.
• Investigating and responding to phishing, compromised accounts, malware, and suspicious activity.
• Leading containment and remediation efforts across identity and endpoints.
• Documenting incidents and refining response playbooks.
• Reviewing and improving secure configuration baselines across Microsoft 365 and endpoints.
• Supporting patch management and vulnerability remediation.

Requirements:

• 2+ years of 2nd line experience in IT support within a service desk or equivalent environment.
• Strong leadership abilities with a track record of inspiring and developing others.
• Experience with macOS and Windows endpoint management.
• Skills in Microsoft 365, including Conditional Access Policies and Intune Policies.
• Knowledge of Microsoft Office / Microsoft 365 (Outlook, Teams, Word, Excel).
• Experience with Identity and Access Management in Microsoft 365, including SSO, MFA, and user provisioning.
• Ability to use Microsoft Defender for Endpoint, Defender for Cloud, and other services to detect, investigate, and respond to threats.
• Clear, confident communicator (written and verbal), calm under pressure, and highly organised.

Desirables:

• Microsoft Certified - MD-102 Endpoint Administrator
• Microsoft Certified - SC-200 Security Operations Analyst Associate
• Jira Service Management
• ITIL Foundation Certification

Benefits:

• Renowned Team Days throughout the year
• Summer Away Days
• 23 standard days of holiday (+1 Birthday, +2 for a ‘Big Life Event’ and +1 Admin Day), closure of office over Christmas (plus Bank Holidays)
• Discretionary Bonus based on company performance
• Performance Reviews every 6 months with discretionary salary increases
• Private healthcare (Vitality) and/or Health Care Plan (Medicash)
• Mobile phone contribution
• Sport Challenge contribution
• Gym membership contribution
• 2x annual kit drops

We are principally recruiting for energy, values, and commitment – both to Two Circles and to your career. Even if you feel you don’t tick 100% of the boxes but believe you could bring value to the role, we’d still love to hear from you!