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- Tasks: Support clients remotely, manage data, and run SQL scripts in a dynamic environment.
- Company: Join a forward-thinking company that values innovation and client satisfaction.
- Benefits: Enjoy flexible working hours and opportunities for on-the-job training and skill development.
- Why this job: Be the go-to expert for clients, enhancing their marketing campaigns and data usage.
- Qualifications: Bachelor's degree in STEM; strong communication skills; proactive and eager to learn.
- Other info: Knowledge of SQL, HTML, or design is a plus but not mandatory.
The predicted salary is between 30000 - 42000 £ per year.
Working in a fast and dynamic environment, supporting clients remotely will be your primary task. With on-the-job training and the opportunity to learn new skills and methodologies, we will soon expect you to:
- Assist customers with questions about their data and marketing campaigns.
- Ensure that customers get the most out of their data and tools as the 'super user' of the applications.
- Maintain up-to-date technological skills and quickly master new software programs.
- Manage large amounts of complex information and data for clients, showcasing your analytical skills.
- Have a feeling for Marketing and Campaign management.
- Develop an in-depth understanding of the data warehouse.
- Help manage the support ticket system.
- Run SQL scripts to deploy internal products and make changes to databases.
- Write simple SQL scripts to produce counts/extract data for targeted campaigns.
Requirements:
- You have at least a Bachelor's degree in either science, technology, engineering, or mathematics.
- You are proactive and flexible, not frightened of ad hoc activities.
- You possess a nice, smooth personality, are enthusiastic, representative, service-oriented, social, independent, and communicative.
- You do not shy away from small operational activities.
- You communicate easily in English, both orally and in writing. Dutch, Spanish, German, or French is a plus.
- You love to learn and work with new software, products, and technologies.
- You have an affinity with data and software, comfortable handling, analyzing, and manipulating large amounts of data.
- You are a proactive and flexible self-starter.
- You have excellent organizational and communication skills.
- Knowledge of SQL, HTML, relational databases, or design would be a plus, but not required.
- Specific skills such as SQL, HTML, Python, R, or Design are also a plus.
Support Analyst employer: Two Circles Ltd
Contact Detail:
Two Circles Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with SQL and relational databases, as these are crucial for the Support Analyst role. Consider taking online courses or tutorials to boost your confidence in writing SQL scripts, which will be beneficial during the interview process.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've successfully handled data in previous roles. Be ready to discuss specific instances where you used data to solve problems or improve processes, as this will demonstrate your capability to manage complex information.
✨Tip Number 3
Brush up on your communication skills, especially in English, as you'll need to support clients effectively. Practise explaining technical concepts in simple terms, as this will help you stand out as a service-oriented candidate who can connect with customers.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Understanding our offerings will not only prepare you for potential questions but also allow you to express genuine enthusiasm for the role and how you can contribute to our team.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Analyst role. Emphasise your analytical skills, familiarity with data, and any experience with SQL or marketing campaigns.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your background in science, technology, engineering, or mathematics has prepared you for this position.
Showcase Your Technical Skills: Clearly outline your technical skills in your application. If you have experience with SQL, HTML, or any programming languages like Python or R, make sure to include these details to demonstrate your capability to handle data.
Highlight Soft Skills: Since the role requires strong communication and interpersonal skills, be sure to mention your service-oriented attitude and ability to work independently. Provide examples of how you've successfully collaborated with clients or team members in the past.
How to prepare for a job interview at Two Circles Ltd
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with data analysis and how you've used it in previous roles. Highlight specific examples where your analytical skills made a difference, especially in marketing or campaign management.
✨Demonstrate Your Technical Proficiency
Familiarise yourself with SQL and any other relevant technologies mentioned in the job description. Be ready to answer technical questions or even solve problems on the spot to showcase your ability to quickly master new software.
✨Emphasise Your Communication Skills
Since the role involves supporting clients remotely, strong communication is key. Prepare to discuss how you effectively communicate complex information to clients and ensure they understand how to use their data and tools.
✨Exhibit Your Proactive Attitude
The company values proactive and flexible individuals. Share examples of how you've taken initiative in past roles, whether it's tackling ad hoc tasks or learning new skills independently to improve your work performance.
