Salesforce Consultant

We are Two Circles, a Sports & Entertainment Marketing business that grows audiences and revenues by understanding fans best. We work with clients to help them understand and influence fan behaviour, including spending habits, event attendance, channel responses, and content consumption. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike, and Amazon. We are almost 1000 people based out of 14 offices, delivering work for sports and entertainment businesses worldwide.

The role will require the candidate to be responsible for:

• Leading workshops across business requirements, process mapping, and use cases for Salesforce Sales Cloud & Service Cloud implementations in a client-facing role.
• Managing project timelines, project documentation, and hitting required deadlines, ensuring the project is on track and escalating as required.
• Introducing formal requirement specifications and workflow documentation.
• Working directly with solution architects and developers to ensure the solution meets business needs.
• Managing and upskilling junior Salesforce internal resources.
• Engaging and impressing at client Director and Exec level stakeholders on both the business and technical sides.

A Salesforce Functional Consultant will possess a blend of the following skills:

• Experience as a business analyst / Salesforce functional consultant.
• Experience across systems audits, requirements gathering, and process mapping.
• Creating functional and technical design documentation.
• Creating end user acceptance testing scripts and supporting UAT process.
• Creation of end user support and training material.

• Understanding of Sales and Customer Service Processes.
• Experience customising, configuring, developing, testing, and handling data migrations to Salesforce solutions.
• Experience building apps within Salesforce Sales Cloud.
• Experience customising and configuring Salesforce Service Cloud.
• Good understanding and experience in the Salesforce ecosystem.
• Experience in building Flows.
• An understanding of and experience with Apex code desirable.
• An understanding of and experience with lightning web components desirable.
• An understanding of and experience with Visualforce desirable.
• An understanding of and experience with middleware solutions desirable.
• Certifications within Salesforce desirable.

Additional skills include:

• Ability to lead and manage project teams.
• Comfortable being hands-on and managing key client accounts.
• Comfortable delivering presentations and demonstrations to stakeholders.
• Experience working across accounts with sizeable budgets and multiple markets.
• Ability to build strong working relationships within the business and with clients, with a keenness to maintain and develop these relationships.
• Ability to work at pace while retaining keen attention to detail.
• A willingness to travel (if and when required).
• A love for sports.
• A great self-starting attitude, keen to join an entrepreneurial organisation where every working day is different.

We offer a list of flexible benefits, including:

• Hybrid working: we’d love for you to come into our office at least 2-3 days a week, especially during your onboarding.
• Performance planning: potential to have a salary increase every 6 months and progress your career.
• Discretionary company bonus.
• Tickets to sporting events.
• Renowned Team Days and events (this June, we went to Spain).
• Lunch on a Wednesday, breakfast, and continuous supply of snacks.
• Cycle to work scheme.
• Learning and Development opportunities, including certification in certain areas.