At a Glance
- Tasks: Assess user reports of policy violations and take appropriate action promptly.
- Company: Twitch is the world’s biggest live streaming service, fostering vibrant communities.
- Benefits: Enjoy perks like Private Medical Insurance, Paid Time Off, and Amazon Employee Discount.
- Other info: Position based in London, UK, with shift rotation for weekends and holidays.
- Why this job: Join a passionate team dedicated to ensuring community safety on a global platform.
- Qualifications: Requires 2+ years in Trust & Safety or related fields and familiarity with SQL.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities.
About the Role
Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch.
You Will:
- Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively
- Prioritise swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviours
- Review and respond to internal and external escalations
- Participate in shift rotation for some weekends and holidays
- Maintain expert understanding of Twitch’s policies, site features, and internal documentation
- Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community
- Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk
- Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows
You Have:
- 2+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field
- Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations
- Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
- Ability to analyse large datasets, identify patterns, and translate findings into actionable recommendations
- Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations
Bonus Points
- Familiarity with AWS infrastructure
- Experience with email / notifications technologies
- Experience writing Go in production systems
Perks
- Private Medical Insurance
- Dental, Vision & Life Insurance
- Pension Plan
- Maternity & Parental Leave
- Paid Time Off & Holidays
- Commuter Benefits
- Amazon Employee Discount
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Trust and Safety Analyst employer: Twitch
Twitch offers a dynamic work environment in London, UK, with benefits like Dental and Vision Insurance. The Trust & Safety team plays a crucial role in maintaining a safe space for diverse communities, making it an impactful place to work.
