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- Tasks: Resolve technical AV issues and deliver exceptional customer service on-site.
- Company: Join TwistedPair, a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by solving problems and building client relationships.
- Qualifications: 3+ years in AV field service, strong troubleshooting skills, and a customer-first mindset.
- Other info: Work in a fast-paced environment with a supportive team and great career prospects.
The predicted salary is between 36000 - 60000 £ per year.
Must be based within 2 hours' drive of Central London. We’re looking for a skilled Field Service Engineer to join our customer focused support desk team at TwistedPair. In this hands-on role, you'll be visiting client sites across the UK to resolve technical AV issues, provide high-quality service, and represent our company with professionalism. You’ll need to thrive under pressure, think on your feet, and maintain a calm, solutions-driven approach. Strong communication, technical proficiency, and a customer-first mindset are key.
Responsibilities
- Deliver exceptional customer service and ensure all serviced equipment is safe and functional.
- Troubleshoot, diagnose, and repair AV systems onsite at customer locations.
- Complete detailed service reports outlining issues, actions taken, and outcomes.
- Conduct preventative maintenance and ensure AV systems are operating optimally.
- Build positive client relationships to support service contract renewals.
- Collaborate closely with the internal AV Help Desk team.
- Work within customer SLAs and respond promptly to service needs.
- Perform bench repairs (where possible) or manage collection/delivery to manufacturers.
Qualifications & Experience
- 3+ years of experience in a Field Service Engineer role within the AV industry.
- Proven ability to troubleshoot and resolve AV system faults independently.
- Strong communication skills (both written and verbal).
- Excellent organisational skills and attention to detail.
- Experience working within SLA-driven environments.
- Ability to work flexible hours and travel across the UK.
- A customer service-focused attitude with a proactive, can-do mindset.
- Remote Management Tools: Utelogy, Barco, Fusion, RMS, SolarWinds, AvediaServer, TMS, Resource Manager.
- Certifications: AVIXA CTS, CTS-I, or CTS-D (desired).
Field Service Engineer - Audio Visual in Portsmouth employer: TwistedPair Ltd
Contact Detail:
TwistedPair Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Audio Visual in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled AV issues in the past. This will demonstrate your technical proficiency and problem-solving abilities.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in landing that dream job.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind for hiring managers. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Field Service Engineer - Audio Visual in Portsmouth
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 3+ years of experience in the AV industry. We want to see how you've tackled technical issues and provided top-notch service in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, especially your troubleshooting abilities and customer service mindset. We appreciate a well-structured application!
Tailor Your Application: Don’t just send a generic application! Tailor it to our job description by mentioning specific tools and technologies you’ve worked with, like Utelogy or Barco. This shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TwistedPair Ltd
✨Know Your AV Systems
Make sure you brush up on your knowledge of audio-visual systems and the specific tools mentioned in the job description, like Utelogy and Barco. Being able to discuss your hands-on experience with these technologies will show that you're not just familiar but also capable of troubleshooting and resolving issues effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved a difficult situation or built strong relationships with clients. This will demonstrate your customer-first mindset, which is crucial for this role.
✨Practice Problem-Solving Scenarios
Since the role requires you to think on your feet, practice answering situational questions related to troubleshooting AV systems. You might be asked how you would handle a specific technical issue on-site, so having a structured approach to problem-solving will help you shine.
✨Be Ready to Discuss SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you've worked within these frameworks in previous roles. Highlighting your organisational skills and ability to meet deadlines will reassure them that you can manage service needs effectively.
