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- Tasks: Provide top-notch support for NGS Application Products and troubleshoot customer issues.
- Company: Leading biotechnology firm in the UK with a focus on innovation.
- Benefits: Flexible work hours, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in biotechnology while helping customers succeed.
- Qualifications: Ph.D. or Master’s in Molecular Biology and strong interpersonal skills required.
- Other info: Remote technical support experience preferred; work across various time zones.
The predicted salary is between 36000 - 60000 £ per year.
A leading biotechnology company in the United Kingdom is seeking a Technical Support Scientist to provide best-in-class support for their NGS Application Products. The role involves troubleshooting and assisting customers while promoting customer satisfaction and loyalty.
Ideal candidates will have:
- A Ph.D. or Master’s in Molecular Biology
- Relevant industry experience
- Strong interpersonal skills
Candidates should be proficient in Microsoft Office and G-Suite, with a preference for experience in remote technical support. Flexible work hours are required due to varying time zones.
NGS Technical Support Scientist (EMEA) employer: Twist Bioscience
Contact Detail:
Twist Bioscience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NGS Technical Support Scientist (EMEA)
✨Tip Number 1
Network like a pro! Reach out to professionals in the biotechnology field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Technical Support Scientist role.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your NGS knowledge and troubleshooting techniques. We recommend practising common interview questions related to customer support scenarios to really impress your potential employers.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience in molecular biology and any remote support you've done. We want to see how you can bring value to the team!
✨Tip Number 4
Stay flexible! Since this role requires working across different time zones, be ready to discuss your availability during interviews. We know that adaptability is key, so show them you’re up for the challenge!
We think you need these skills to ace NGS Technical Support Scientist (EMEA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in NGS and technical support. We want to see how your skills align with the role, so don’t be shy about showcasing your Ph.D. or Master’s in Molecular Biology!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support for NGS Application Products. Let us know how your interpersonal skills can enhance customer satisfaction.
Showcase Your Technical Skills: Since we’re looking for someone proficient in Microsoft Office and G-Suite, make sure to mention any relevant experience you have with these tools. If you’ve done remote technical support before, give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Twist Bioscience
✨Know Your NGS Inside Out
Make sure you brush up on your knowledge of Next-Generation Sequencing (NGS) technologies. Be prepared to discuss specific applications and troubleshooting scenarios, as this will show your expertise and confidence in the field.
✨Showcase Your Interpersonal Skills
Since the role involves assisting customers, practice demonstrating your strong interpersonal skills. Think of examples where you've successfully resolved customer issues or built relationships, as this will highlight your ability to promote customer satisfaction.
✨Familiarise Yourself with Remote Support Tools
Given the preference for experience in remote technical support, make sure you're comfortable with tools like Zoom, Microsoft Teams, or any other platforms commonly used in remote settings. This will help you feel more at ease during the interview and show that you're ready for the role.
✨Prepare for Flexibility Questions
Since flexible work hours are required, be ready to discuss how you can manage your time effectively across different time zones. Share any past experiences where you've successfully adapted to varying schedules, as this will demonstrate your commitment and adaptability.
