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For Companies At a Glance
- Tasks: Provide top-notch technical support for NGS products via phone, email, and chat.
- Company: Join Twist Bioscience, a leader in synthetic DNA technology.
- Benefits: Flexible work hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers and driving innovation in molecular biology.
- Qualifications: Ph.D or Master's in Life Sciences with hands-on NGS experience required.
- Other info: Dynamic team environment with a focus on customer satisfaction and technical excellence.
The predicted salary is between 36000 - 60000 £ per year.
The Scientific Technical Support Specialist will be responsible for providing best in class technical support and consultation to customers and Twist Bioscience's field-based sales team. The position will specifically support Twist's NGS Application Products.
What You'll Be Doing:
- Provide clear, accurate, and solutions-oriented technical support via phone, email, and/or live chat to customers and field sales teams.
- Ensure customer interactions promote Twist's brand and create high customer loyalty and satisfaction.
- Provide basic application support and perform troubleshooting for field sales teams and customers.
- Assist in the development and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals.
- Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales.
- Provide feedback to Production personnel for product improvements.
- Track customer satisfaction and work to continually improve customer satisfaction.
- Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts.
- Participate and assist in technical training sessions, as needed.
Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures.
What You'll Bring to the Team:
- Ph.D preferred or Master's degree in Molecular Biology, Genetics, or related Life Sciences degree with 3-5 years of industry experience.
- Requires an in-depth knowledge of synthetic DNA and molecular biology laboratory techniques; minimum of 3 years hands-on experience using NGS technologies.
- Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills.
- Excellent computer skills using Microsoft Office and G-Suite; experience with Salesforce and Customer Relationship Management and Enterprise Resource Planning software a plus.
- Experience providing remote technical support a plus.
- Flexible work hours are a requirement, this role supports different time zones.
Technical Support Scientist, NGS - EMEA in Hull employer: Twist Bioscience
Contact Detail:
Twist Bioscience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Scientist, NGS - EMEA in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Twist Bioscience or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by brushing up on your NGS knowledge and troubleshooting skills. We recommend practising common technical questions and scenarios that might come up during your chat with the hiring team.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to demonstrate how you can explain complex concepts clearly and effectively. This is key for a role that involves supporting customers and sales teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Twist team.
We think you need these skills to ace Technical Support Scientist, NGS - EMEA in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Scientist role. Highlight your experience with NGS technologies and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in molecular biology makes you a perfect fit. Remember, we love seeing personality in applications!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Whether it's through clear language in your CV or examples in your cover letter, we want to know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Twist Bioscience
✨Know Your NGS Inside Out
Make sure you brush up on your knowledge of Next-Generation Sequencing (NGS) technologies and synthetic DNA. Be prepared to discuss your hands-on experience and how it relates to the role. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Practice Clear Communication
Since the role involves providing technical support, practice explaining complex concepts in simple terms. You might be asked to demonstrate how you'd communicate with customers or sales teams, so think about examples where you've successfully done this before.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've troubleshot issues or provided solutions in a technical context. Highlight your approach to problem-solving and how you ensure customer satisfaction, as this is key for the position.
✨Familiarise Yourself with Their Tools
Get to know the software and tools mentioned in the job description, like Salesforce and Microsoft Office. If you have experience with these, be ready to share how you've used them effectively in past roles. This will demonstrate your readiness to hit the ground running.