At a Glance
- Tasks: Lead strategic platform and data operations for Client360, driving innovation and business growth.
- Company: Join J.P. Morgan, a global leader in financial services with a commitment to diversity and inclusion.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional development.
- Other info: Be part of a dynamic team focused on enterprise transformation and operational excellence.
- Why this job: Shape the future of data-driven decision-making and make a real impact on client experiences.
- Qualifications: Expertise in platform management, data operations, and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
Are you ready to shape the future of data-driven decision-making at JPMorgan Chase? Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Here, your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference.
As a Platform and Data Operations Director within Data, Digital and AI, you will lead the strategic planning and execution of platform and data operations for Client360. You will collaborate with cross-functional teams to advance a unified client view and champion data-driven decision-making. Your focus on compliance, integration of diverse insights, and operational excellence will foster client engagement and business growth. You will help drive enterprise transformation by ensuring our platforms and data operations are robust, secure, and scalable.
Job Responsibilities
- Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
- Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
- Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
- Own platform and data operations performance, driving enhancements to achieve business outcomes.
- Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
- Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
- Oversee foundational platform and data processes that support Client360.
- Drive continuous improvement by establishing and monitoring key performance indicators.
- Leverage analytics, including machine learning and AI, to derive actionable business insights.
- Understand internal team needs and anticipate future requirements, collaborating across business lines.
- Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.
Required Qualifications, Capabilities, and Skills
- Expertise in delivering platform and data operations, business initiatives, or transformation programs.
- Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
- Ability to influence adoption of key platform and data operations lifecycle activities.
- Experience driving change and managing stakeholders across multiple functions.
- Proven track record of leading large-scale platform, data integration, and analytics projects.
- Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
- Customer-centric mindset with the ability to prioritize and deliver stakeholder needs.
- Experience leading cross-functional teams and managing stakeholders to drive innovation.
- Excellent problem-solving skills and strategic thinking about platform and data operations.
- Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.
- Familiarity with emerging technologies and best practices in platform management, data operations, and CRM.
Preferred Qualifications, Capabilities, and Skills
- Experience working in a highly matrixed, complex organization.
- Extensive experience in platform management, data operations, or CRM systems within a financial institution.
- Advanced degree in Computer Science, Data Science, Business, or a related field.
- Demonstrated ability to engage customers and stakeholders positively in platform and data operations.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Platform and Data Operations Director employer: TwinThread
At JPMorgan Chase, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Platform and Data Operations Director, you will have the opportunity to lead transformative initiatives within a global leader in financial services, while benefiting from extensive professional development opportunities and a commitment to diversity and inclusion. Join us in shaping the future of data-driven decision-making and enjoy a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Platform and Data Operations Director
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at JPMorgan Chase. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to data-driven decision-making and think about how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven change and managed cross-functional teams to achieve business outcomes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Platform and Data Operations Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Platform and Data Operations Director role. Highlight your experience in platform management and data operations, and show how your skills align with what we’re looking for at JPMorgan Chase.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've coached teams or driven change in previous roles. This will help us understand how you can lead with impact in our collaborative environment.
Be Data-Driven:Since this role is all about data-driven decision-making, include specific metrics or outcomes from your past projects. This will demonstrate your ability to leverage analytics and drive business growth, which is key for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TwinThread
✨Know Your Data Inside Out
As a Platform and Data Operations Director, you’ll need to demonstrate your expertise in data management. Brush up on the latest trends in data analytics, platform integration techniques, and compliance regulations. Be ready to discuss how you've successfully implemented these in past roles.
✨Showcase Your Leadership Skills
This role requires strong leadership and the ability to influence cross-functional teams. Prepare examples of how you've coached and mentored teams in previous positions. Highlight specific instances where your leadership led to successful project outcomes or operational improvements.
✨Understand the Business Impact
Be prepared to articulate how your work in platform and data operations can drive business growth. Think about how you can leverage data-driven decision-making to enhance client engagement. Bring examples of how your initiatives have positively impacted business objectives in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare for scenario-based questions where you might need to outline your approach to managing risks or driving change in a complex organisation. Practise articulating your thought process clearly and confidently.
