Digital & Design Control Manager in London

Are you ready to shape the future of payment controls at a global scale? Join a dynamic team where your expertise will drive real impact and innovation. As a leader in our Digital & Design Controls organization, you will collaborate with senior stakeholders and influence the strategic direction of our payments business. This is your opportunity to advance our operating model and deliver meaningful change. Be part of a team that values your vision and empowers you to make a difference.

As a Digital & Design Payment Control Manager Vice President in the Payments Control Management team, you will lead the development and execution of our end-to-end controls strategy. You will partner with global and regional teams to drive transformation, enhance governance, and support business priorities. Together, we will create a robust control environment that enables innovation and mitigates risk. You will have the opportunity to influence decision‑making and build consensus across diverse stakeholders. Join us to make a lasting impact on our payments business.

Job Responsibilities

• Drive and lead oversight of the end-to-end system of controls to continuously manage and reduce residual risk.
• Engage with senior leadership and stakeholder committees to validate and assess priorities across payments controls teams.
• Lead problem solving and data‑driven decision making, including process design and target state modeling.
• Identify and proactively manage risks to delivery of target operating model strategies.
• Align key stakeholders to influence, build consensus, and drive execution.
• Deliver high‑quality executive reporting and analytics to support business decisions.
• Create and deliver executive communications, status reporting, and metrics.
• Manage and develop team members to build the right skills and capacity.
• Oversee all controls impacting payments in the region, including front line, operational, and technology controls.
• Chair regional governance forums and serve as key escalation point for global and regional management.
• Oversee execution of regular testing programs for the control framework, including location product reviews.

Required Qualifications, Capabilities, and Skills

• Significant industry experience in payments, business management, or financial services.
• Proven ability to manage, inspire, and motivate teams with vision and credibility.
• Strong influencing skills to drive outcomes and build consensus.
• Demonstrated effectiveness operating in a matrix organization.
• Ability to synthesize information and communicate clear, compelling narratives to management.
• Attention to detail and ability to assimilate complex information.
• Confident communicator with strong verbal and written skills for all organizational levels.
• Analytical problem‑solving skills, including quantitative analysis and data manipulation.
• Solution‑oriented mindset with a proactive approach to business process improvement.
• Experience working with geographically distributed and culturally diverse teams.
• Ability to deliver quality results in a high‑pressure, rapidly changing environment.

Preferred Qualifications, Capabilities, and Skills

• Experience leading transformation initiatives in payments or financial services.
• Advanced technical and analytical skills.
• Track record of successful executive reporting and stakeholder engagement.
• Experience chairing governance forums or committees.
• Familiarity with regulatory requirements in payments.
• Ability to adapt quickly to changing business directives.
• Strong network within the payments industry.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.