Chase UK Product Director - Platform in London

We’re looking for a Product Director in our platform team to own the platform product strategy and product management lifecycle from start to finish. Partnering with engineering leads and other product managers, you will define the platform roadmap, KPIs and product management best practices across multiple teams. By taking a platform-as-a-product approach, you will put scale, operational excellence, cost efficiency, security and reliability at the heart of the customer experience.

You will collaborate across teams to interpret their requirements into platform features and manage stakeholders at all levels of seniority in the organisation. This is an exciting opportunity for an experienced leader to implement a technical product management discipline and key processes across the product team. You will define what good platform product management looks like and promote a customer-first culture across engineering teams.

We’re looking for someone with domain expertise in platform infrastructure, PaaS, developer experience and platform operations. The ideal candidate will have built and scaled infrastructure platforms from start to finish, with experience launching products and handling migrations. You will be extremely hands-on and strategic in equal measure, with a proven ability to maintain a high quality of live service while delivering new features.

The role requires strong prioritisation skills and the ability to drive a clear platform vision across technical and non-technical audiences. You will be a peer to engineering leads and help shape the technical direction and platform architecture to meet our business objectives. You will understand platform technology controls, security principles and how to manage competing demands on the platform.

Required capabilities, qualifications, skills:

• 7+ years of platform product leadership and technical product leadership in software
• Track record of implementing platform-as-a-product across large cross-functional teams
• Domain expertise in cloud platform infrastructure, PaaS, DevEx, FinOps, SDLC and key platform capabilities such as events streaming, databases and secrets management
• Deep understanding of platform reliability, stability, high availability, performance, service levels, security and platform operations such as incident management
• Partner with engineering leads to drive the platform vision, establish platform KPIs and agree areas of investment to meet the quality expectations of our business
• Define the platform product roadmap based on customer feedback, industry insights and business demands including product launch and platform expansion
• Own the product management lifecycle from start to finish, embed new processes and a technical product discipline across the product management team
• Communicate the platform value proposition, quarterly plans and strategic priorities to stakeholders
• Proven ability to prioritise competing demands, manage stakeholder expectations and make pragmatic trade-offs to the roadmap when required

Preferred capabilities, qualifications, skills:

• Experience in financial services or FinTech is preferred
• Experience launching financial products such as payments or core banking applications

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.