At a Glance
- Tasks: Build and optimise multichannel CRM campaigns that engage customers.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Diverse workplace, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous learning and diversity.
- Why this job: Make a real impact on customer engagement through innovative campaigns.
- Qualifications: Degree in marketing or related field; CRM campaign experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join a high impact team shaping customer lifecycle communications through data driven, multichannel CRM. You’ll collaborate across product, marketing, CX and support to deliver timely, relevant communications that deepen engagement. As a Campaign Operations Associate in the CRM Operations team, you will build, launch and optimise multichannel campaigns that inform and delight customers across the lifecycle. You will partner closely with technical and non-technical stakeholders to ensure accurate data, rigorous testing and compliant execution. You’ll thrive in a fast-moving, collaborative environment that values customer focus, simplicity and continuous learning.
Job responsibilities:
- Build, schedule and QA multichannel CRM campaigns across email, push, in-app, SMS and customer notices.
- Manage real time communications and support squad with testing and execution in the CRM platform.
- Ensure data accuracy, audience integrity and consent settings for every send.
- Coordinate with product, marketing, CX, content and support to align briefs, timelines and reviews.
- Design and launch automated, event triggered journeys using internal and approved external tools.
- Adhere to legal, compliance, risk and control requirements, secure approvals prior to launch.
- Deliver projects on time while following internal processes, documentation and playbooks.
- Create runbooks and capture learnings to scale best practices across teams.
- Build and maintain KPI dashboards, reporting and alerting for campaigns and channels.
- Support customer communications escalations and queries in partnership with Customer Support.
Required qualifications, capabilities and skills:
- Bachelor’s degree in marketing, business or related field, or equivalent practical experience.
- Experience executing email and CRM campaigns in regulated environments.
- Proficiency with an enterprise CRM/ESP platform (e.g. Braze, Salesforce Marketing Cloud, MoEngage).
- Analytical skills with attention to detail; ability to validate data and interpret engagement metrics.
- Experience building automated, event triggered journeys and segmenting customer data.
- Demonstrated ability to manage end-to-end campaign development and delivery in fast paced setting.
- Familiarity with A/B testing design, execution and analysis for campaign optimization.
- Strong organization, stakeholder management and written communication skills.
Ideally, experience in retail banking or financial services. Experience working in agile, cross functional squads. Knowledge of deliverability, consent management and regional communications regulations. Familiarity with building dashboards and alerts for campaign performance monitoring.
CRM Campaign Operations - Associate employer: TwinThread
At J.P. Morgan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of the financial services industry. As a Campaign Operations Associate, you will benefit from extensive professional development opportunities, a commitment to diversity and inclusion, and the chance to work with cutting-edge CRM technologies in a fast-paced environment that values customer engagement and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Campaign Operations - Associate
✨Tip Number 1
Network like a pro! Reach out to folks in your desired field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you fit into their team, so think about how your skills align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace CRM Campaign Operations - Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM Campaign Operations Associate. Highlight your experience with multichannel campaigns and any relevant tools you've used, like Braze or Salesforce Marketing Cloud. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer engagement and how you can contribute to our team. Mention specific experiences that demonstrate your analytical skills and attention to detail, as these are key for this role.
Showcase Your Collaboration Skills:Since you'll be working closely with various teams, it's important to highlight your ability to collaborate. Share examples of past projects where you coordinated with different stakeholders to achieve a common goal. We love seeing teamwork in action!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TwinThread
✨Know Your CRM Tools
Familiarise yourself with the CRM platforms mentioned in the job description, like Braze or Salesforce Marketing Cloud. Be ready to discuss your experience with these tools and how you've used them to execute campaigns effectively.
✨Showcase Your Analytical Skills
Prepare to talk about how you validate data and interpret engagement metrics. Bring examples of past campaigns where your analytical skills made a difference, especially in optimising performance through A/B testing.
✨Collaboration is Key
Since this role involves working with various teams, think of examples that highlight your ability to collaborate across departments. Discuss how you’ve coordinated with product, marketing, and support teams to ensure campaign success.
✨Be Compliance Savvy
Understand the importance of legal and compliance requirements in CRM campaigns. Be prepared to discuss how you’ve ensured compliance in previous roles, including managing consent settings and adhering to regional regulations.
