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- Tasks: Join a dynamic team to integrate new service changes in Agile projects.
- Company: TwinStream is a consultancy founded by engineers, focused on solving complex problems for government organisations.
- Benefits: Enjoy flexible working, private medical cover, and a £1,000 annual training budget.
- Why this job: Make a real impact in a role that values your input and fosters growth.
- Qualifications: Experience in service change or project delivery, with strong communication skills required.
- Other info: Must be eligible for DV clearance due to the nature of our work.
The predicted salary is between 36000 - 60000 £ per year.
Service Change Analyst / Hybrid (Remote with occasional visits to North Bristol & Hereford) / £45,000–£60,000 + Excellent Benefits
Be part of something smarter. Stronger. Sharper.
At TwinStream, we’re not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems—and who believe technical excellence should be matched by exceptional service. Since 2019, we’ve been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision.
We’re growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You’ll join a highly capable team of engineers and service professionals, all driven by purpose and united by passion for getting things done right.
The Service Change Analyst Role:
You’ll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service changes that align with customer Service Architecture.
This is not a tick-box role—it’s a dynamic, high-ownership position where your input will shape how we deliver future-focused solutions across multiple projects.
Why Join TwinStream?
- We\’re building more than just software—we\’re building a better way of working.
- 8% Employer Pension Contribution
- Private Medical, Dental & Optical Cover (for you and your family)
- £1,000 Annual Training Budget — your development, your direction
- Flexible Working Culture — because life doesn’t run 9 to 5
- Electric Vehicle Leasing Scheme via salary sacrifice
- 25 Days Holiday + Bank Holidays
- Quarterly Meetups, Summer & Christmas Parties
- Cycle-to-Work & Life Assurance benefits
Key Responsibilities of the Service Charge Analyst:
- Collaborate with architects to deliver seamless service change integration
- Own onboarding activities across multiple Agile projects
- Maintain Jira backlogs and produce insightful service change reports
- Support and document the full lifecycle of service change—from discovery to retirement
- Communicate effectively with internal teams and external stakeholders
- Play a key role in maintaining operational excellence within our Service Delivery function
What You’ll Bring:
- Demonstrable experience in service change or project delivery roles
- Familiarity with Agile software environments and Jira/Confluence
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving mindset
- A proactive, adaptable attitude and commitment to quality delivery
Bonus Points For
- Prior experience on UK government projects
- A technical background or understanding of software architecture
- Knowledge of ITIL and service lifecycle frameworks
- Certifications in Agile, ITIL, or project management
Security Requirements
Due to the nature of our work, all applicants must be eligible for DV clearance.
Ready to bring clarity to complexity?
If you\’re excited by the idea of working on meaningful projects that really make an impact—without the red tape—we’d love to hear from you.
Apply now to be part of a smart, supportive, and purpose-driven team.
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Service Change Analyst employer: Twinstream
Contact Detail:
Twinstream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Change Analyst
✨Tip Number 1
Familiarise yourself with Agile methodologies and tools like Jira and Confluence, as these are crucial for the Service Change Analyst role. Consider joining online forums or local meetups to discuss Agile practices and network with professionals in the field.
✨Tip Number 2
Research TwinStream's recent projects and case studies to understand their approach to service change and integration. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in their work.
✨Tip Number 3
Develop your communication and stakeholder management skills by engaging in group projects or volunteer opportunities. Being able to effectively communicate with diverse teams is essential for this role, so practice articulating your ideas clearly and confidently.
✨Tip Number 4
If you have experience with UK government projects or ITIL frameworks, be prepared to discuss specific examples during your interview. Highlighting relevant experiences will set you apart and show that you understand the unique challenges of working in this sector.
We think you need these skills to ace Service Change Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Service Change Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your demonstrable experience in service change or project delivery roles. Mention any familiarity with Agile environments and tools like Jira and Confluence, as these are crucial for the role.
Showcase Communication Skills: Since effective communication is vital for this role, provide examples in your application that demonstrate your stakeholder management skills and ability to collaborate with diverse teams.
Tailor Your Cover Letter: Craft a compelling cover letter that not only expresses your enthusiasm for the role but also outlines how your proactive attitude and problem-solving mindset will contribute to TwinStream's mission of delivering exceptional service.
How to prepare for a job interview at Twinstream
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Change Analyst. Familiarise yourself with Agile methodologies, Jira, and the importance of service change integration. This will help you articulate how your skills align with the role during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in service change or project delivery roles. Be ready to provide specific examples of how you've successfully managed service changes or collaborated with stakeholders in past projects.
✨Demonstrate Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to communicate effectively with both technical and non-technical stakeholders is crucial.
✨Ask Insightful Questions
Prepare thoughtful questions about TwinStream's projects, team dynamics, and their approach to service change. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
