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- Tasks: Lead a team of engineers to manage cross-domain services for government clients.
- Company: TwinStream delivers technical excellence in defense and security, founded by expert engineers.
- Benefits: Competitive pay (£500 - £600/day), remote work options, and a diverse, inclusive culture.
- Why this job: Join a dynamic team, enhance your leadership skills, and make a real impact in security.
- Qualifications: Must have DV clearance and experience in managed service provision; strong communication skills required.
- Other info: Role involves on-site work in Cheltenham with occasional travel to other locations.
The predicted salary is between 72000 - 84000 £ per year.
Who are we:
In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations.
TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.
Details:
Contract (outside of IR35)
£500 – £600 per day (DOE and Clearance)
Must have DV-Clearance
Primary location at Customer Site in Cheltenham and occasional attendance at other customer sites in Bristol, Corsham, and other locations as required.
About the role:
The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 TwinStream engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site TwinStream representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement.
Responsibilities:
- Manage a team of up to 10 engineers to support the cross-domain system
- Ensure timely response to incidents and oversee incident management process
- Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions
- Liaise with customer and other supplier stakeholders to manage and resolve issues
- Contribute to configuration and asset management processes at the client
- Ensure continuous delivery of updates into the test, reference, and production systems
- Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities
- Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial commitments (SLAs, KPIs etc.)
- Providing regular reporting on customer satisfaction, including providing proposals for how any dissatisfaction will be addressed
- Acting as a point of escalation for customers
- Working closely with customer stakeholders on an ongoing basis to ensure that TwinStream’s managed service docks into their own processes and tooling effectively and efficiently
- Supporting internal stakeholders with commercial proposals and negotiations as required
- Identifying and reporting commercial opportunities to the internal commercial stakeholders
- Working with TwinStream’s agile delivery managers to ensure seamless interaction between managed service provision and project delivery
Key Skills:
- Experience of managed service provision into public sector customers
- Strong written and verbal communicator
- Proactive
- Adaptable
- Familiarity with ITSM frameworks such as ITIL and ISO 20000
- Familiarity with Service Integration and Management (SIAM)
- Must have DV clearance
Further Information:
To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process.
At TwinStream, we take pride in being an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender.
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DV Service Delivery Manager employer: Twinstream
Contact Detail:
Twinstream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Service Delivery Manager
✨Tip Number 1
Make sure to highlight your experience in managed service provision, especially within the public sector. This is crucial for the role, so be ready to discuss specific examples during your interview.
✨Tip Number 2
Familiarize yourself with ITSM frameworks like ITIL and ISO 20000. Being able to speak knowledgeably about these frameworks will demonstrate your expertise and understanding of the service management landscape.
✨Tip Number 3
Prepare to discuss your communication skills and how you manage stakeholder relationships. The role requires strong verbal and written communication, so think of examples where you've successfully navigated complex interactions.
✨Tip Number 4
Since DV clearance is a must-have, ensure that you are clear on your current clearance status and be prepared to discuss it. If you have any relevant experience working in secure environments, make sure to mention that as well.
We think you need these skills to ace DV Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the DV Service Delivery Manager position. Tailor your application to highlight your relevant experience in managed service provision, particularly in public sector environments.
Highlight Key Skills: Emphasize your strong written and verbal communication skills, adaptability, and proactive approach. Mention any familiarity with ITSM frameworks like ITIL and ISO 20000, as well as Service Integration and Management (SIAM).
Showcase Your Experience: Provide specific examples from your past roles that demonstrate your ability to manage teams, oversee incident management processes, and liaise effectively with stakeholders. Use metrics or outcomes to illustrate your success in these areas.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of TwinStream. Show your enthusiasm for working in a diverse and inclusive environment, and express your commitment to delivering exceptional service to clients.
How to prepare for a job interview at Twinstream
✨Showcase Your Experience with Managed Services
Be prepared to discuss your previous experience in managed service provision, especially within the public sector. Highlight specific examples where you successfully managed teams and delivered services, as this will demonstrate your capability for the role.
✨Communicate Clearly and Effectively
As a Service Delivery Manager, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to provide examples of how you've effectively communicated with stakeholders in past roles.
✨Understand ITSM Frameworks
Familiarize yourself with ITIL and ISO 20000 frameworks, as well as Service Integration and Management (SIAM). Be prepared to discuss how these frameworks can be applied to improve service delivery and incident management processes.
✨Demonstrate Proactivity and Adaptability
The role requires a proactive and adaptable mindset. Think of instances where you identified potential issues before they escalated or adapted to changing circumstances. Sharing these experiences will show that you can handle the dynamic nature of the job.
