At a Glance
- Tasks: Join our team to support and maintain a cutting-edge cross-domain service.
- Company: TwinStream is a tech company focused on delivering exceptional service to government organisations.
- Benefits: Enjoy flexible remote work options and a collaborative team environment.
- Other info: We celebrate diversity and welcome applications from all qualified candidates.
- Why this job: Be part of a dynamic team using innovative tools to solve real-world problems.
- Qualifications: Must have live DV clearance and experience in application development and support.
The predicted salary is between 45000 - 75000 £ per year.
DV Application Support Engineer - Contract (outside of IR35)
About Us
In 2019, the founders were working as engineers solving complex cross-domain problems within government organisations.
TwinStreamwas formed to bring together their collectiveexpertiseand experience into a single business, focused on delivering technical excellence and high-quality service to clients.
Since then, the company has grown to over 100 team members across the UK, with colleagues working both on-site with clients, hybrid and remotely from home.
Details :
Employment: Contract (outside of IR35)
Security Level: Must have live DV clearance
About the role
As part of our on‑site team, you'll play a key role in designing, building, configuring, and maintaining resilient systems that support critical operations. You’ll work closely with cross‑functional teams to ensure our platforms are scalable, secure, and reliable, and directly with our intelligence community customers to deliver their mission. T his involves analysing their requirements and configuring the cross‑domain platform accordingly; and, with the rest of the team, resolving any issues and refining the setup together.
This is a hands‑on role where you’ll have the opportunity to influence technical direction, improve system performance, and contribute directly to meaningful projects.
Responsibilities
We recognise that no one ticks every box. If your experience aligns with most of the below, we’d love to hear from you:
- Designing and maintaining reliable, scalablephysical and virtualinfrastructure
- Monitoring system performanceand proactively resolving issues
- Automating processes using tools such asAnsibletoimprove efficiency and consistency
- Collaborating with engineers and stakeholders across the business
- Supporting continuous improvement of systems, tools, and practices
- Operating across the full infrastructure stack, from bare metal systems through to virtualised deployments and the applications running within them.
- Understanding customers’ use cases, advising on the best components of the software system to use
- Managing the lifecycle of customer integrations, retiring integrations when no longer required
- Technical consultancy with customers on how to integrate with the system via REST APIs, SFTP, Web-hooks, etc
- Second and third‑line support, responding directly to business issues and questions.
- Root cause analysis and proactive problem solving. The team is empowered to deploy changes in response to arising requirements.
Key Skills
- Candidate must have a live eDV clearance
- A collaborative mindset and eager to learn
- Communicating with technical and business stakeholders
- Understanding of networking and software architectures
- Understanding of structured text formats: JSON, XML, CSV
- Understanding of synchronous and asynchronous architectures
- Critical thinker with the ability to reason about problems, test hypotheses, and make appropriate risk decisions.
- Familiarity with API definitions: Swagger / Open API 3
- Familiarisation with shell scripting
- Familiarisation with AWS or other cloud platforms’ administration
- Experience in Site Reliability Engineering, DevOps, or similar roles
- Experience with infrastructure as code and configuration management tools (e.g. Terraform,Ansible)
- Familiarity with CI/CD pipelines and automation practices
- Understanding of monitoring, logging, and alerting systems
- Experience with Kubernetes – cloud or on-prem
Diversity & Inclusion
We’recommitted to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds, experiences, and identities.
If you need any adjustments during the recruitment process, please let us know. We’re here to support you
Further Information:
Due to the nature of the work and the sectors we support, any offer of employment will be subject to the successful completion of the relevant security screening and clearance process.
This role requires eligibility for [BPSS / SC / DV] clearance. As part of the vetting process, candidates must meet the UK Government's residency and right-to-work requirements associated with the required level of clearance.
DV Application Support Engineer - Contract (outside of IR35) in Cheltenham employer: Twinstream
At TwinStream, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values technical excellence and collaboration. Our commitment to employee growth is evident through our focus on continuous learning and the opportunity to work with cutting-edge technologies in a supportive environment. Located at the heart of government operations, we provide our team with meaningful projects that make a real impact, all while fostering diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land DV Application Support Engineer - Contract (outside of IR35) in Cheltenham
✨Tip Number 1
Make sure you highlight your experience with CI/CD pipelines, especially using tools like Maven and Terraform. Familiarity with these technologies is crucial for the role, so be ready to discuss specific projects where you've successfully implemented them.
✨Tip Number 2
Since the role involves second and third-line support, prepare to share examples of how you've handled complex troubleshooting scenarios in the past. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Given the emphasis on effective communication, think about times when you've had to explain technical issues to non-technical stakeholders. Being able to convey complex information clearly can set you apart from other candidates.
✨Tip Number 4
Familiarise yourself with the specific technologies mentioned in the job description, such as Docker, OpenShift, and Grafana. Showing that you have hands-on experience or a solid understanding of these tools will make you a more attractive candidate.
We think you need these skills to ace DV Application Support Engineer - Contract (outside of IR35) in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your experience with Java, Maven, Terraform, and any other technologies mentioned in the role.
Craft a Strong Cover Letter:Write a cover letter that explains why you are a good fit for the DV Application Support Engineer position. Mention your live DV clearance and how your background in service delivery and application development makes you an ideal candidate.
Showcase Problem-Solving Skills:In your application, provide examples of how you've approached problem-solving in previous roles. Highlight your critical thinking abilities and any experience with root cause analysis and incident response.
Highlight Communication Skills:Effective communication is key for this role. Include examples in your application that demonstrate your interpersonal skills and ability to work collaboratively within a team, especially in high-pressure situations.
How to prepare for a job interview at Twinstream
✨Showcase Your Technical Skills
Make sure to highlight your experience with Java, Maven, Terraform, and Ansible during the interview. Be prepared to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and root cause analysis, be ready to share examples of how you've approached complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
Effective communication is key in this role, especially when working within a team or responding to business issues. Prepare to discuss how you've successfully communicated technical information to non-technical stakeholders in previous roles.
✨Familiarise Yourself with the Company Culture
Research TwinStream's values and mission to understand their focus on diversity and inclusion. Be ready to express how your personal values align with theirs and how you can contribute to fostering an inclusive environment.
