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For Companies At a Glance
- Tasks: Lead a team to manage cross-domain services for government clients and ensure top-notch service delivery.
- Company: Join TwinStream, a tech company focused on solving complex problems with a collaborative spirit.
- Benefits: Enjoy a competitive salary, flexible working, and a £1,000 annual training budget.
- Why this job: Make a real impact in public sector service management while developing your career.
- Qualifications: Experience in managed service provision and strong communication skills required.
- Other info: Embrace a culture of diversity and inclusion with exciting team events and growth opportunities.
Join to apply for the DV Service Delivery Manager – Contract (outside of IR35) role at TwinStream.
Who Are We
In 2019, our founders were working as engineers solving complex cross domain problems within government organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on site with clients and remotely from home.
Details
- £550 - £650 (6 month contract outside of IR35)
- Must have DV clearance
- Primary location at Customer Site in Cheltenham and occasional attendance at other customer sites in Bristol, Corsham, and other locations as required.
About The Role
The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 TwinStream engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site TwinStream representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement.
Responsibilities
- Manage a team of up to 10 engineers to support the cross-domain system
- Ensure timely response to incidents and oversee incident management process
- Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions
- Liaise with customer and other supplier stakeholders to manage and resolve issues
- Contribute to configuration and asset management processes at the client
- Ensure continuous delivery of updates into the test, reference, and production systems
- Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities
- Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial commitments (SLAs, KPIs etc.)
- Providing regular reporting on customer satisfaction, including providing proposals for how any dissatisfaction will be addressed
- Acting as a point of escalation for customers
- Working closely with customer stakeholders on an ongoing basis to ensure that TwinStream's managed service docks into their own processes and tooling effectively and efficiently
- Supporting internal stakeholders with commercial proposals and negotiations as required
- Identifying and reporting commercial opportunities to the internal commercial stakeholders
- Working with TwinStream's agile delivery managers to ensure seamless interaction between managed service provision and project delivery
Key Skills
- Experience of managed service provision into public sector customers
- Strong written and verbal communicator
- Proactive
- Adaptable
- Familiarity with ITSM frameworks such as ITIL and ISO 20000
- Familiarity with Service Integration and Management (SIAM)
- Must have DV clearance
Benefits
- Pension Plan: Secure your future with our competitive pension plan that offers an 8% employer contribution.
- Private Medical Healthcare: Your health and well-being are our top priorities. Enjoy comprehensive private medical healthcare, which includes dental and optical care for you and your family.
- Learning and Development: Your career is in your hands. We empower you to take charge of your own development, giving you the autonomy to shape your growth. To support this, everyone receives an annual training budget of £1,000.
- Flexible Working: We understand the importance of balancing work and life. Flexibility is not just a policy for us; it is part of our culture. We are passionate about helping you seamlessly integrate work with your home life.
- Electric Vehicle Scheme: Drive sustainability forward with our electric vehicle leasing scheme. You can take advantage of this initiative through a convenient salary sacrifice program.
- Holidays: Enjoy annual leave of 25 days, plus bank holidays, allowing you to recharge and spend time on what matters most.
- Team Events: We love celebrating our achievements! In addition to our quarterly meetings, you can look forward to our Christmas and summer parties opportunities to relax, reflect, and have fun as a team.
- Additional Benefits: We provide life assurance for your peace of mind and a cycle-to-work scheme to support your health and sustainability goals.
Further Information
Due to the industries in which some of our client’s work, and to comply with their requirements, any offer would also be conditional on satisfactory base line Personnel Security Standard Check. To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process.
Equality, Diversity and Inclusion
TwinStream is an equal opportunities employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, religion, disability, age, sexual orientation and gender. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender.
DV Service Delivery Manager - Contract (outside of IR35) in Cheltenham employer: Twinstream
Contact Detail:
Twinstream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Service Delivery Manager - Contract (outside of IR35) in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at TwinStream. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching TwinStream and their projects. Knowing their work will help you tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice common interview questions related to service delivery management. Think about how your experience aligns with the responsibilities listed in the job description, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace DV Service Delivery Manager - Contract (outside of IR35) in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the DV Service Delivery Manager role. Highlight your experience in managed service provision and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: As a Service Delivery Manager, strong written and verbal communication is key. Use your application to demonstrate these skills. Keep it clear, concise, and professional – we love a well-structured application!
Highlight Your Proactivity: We’re looking for someone who’s proactive and adaptable. In your application, share examples of how you've taken initiative in past roles or projects. This will show us you’re ready to tackle challenges head-on!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Twinstream
✨Know Your Stuff
Make sure you understand the key responsibilities of a DV Service Delivery Manager. Brush up on your knowledge of ITSM frameworks like ITIL and ISO 20000, as well as Service Integration and Management (SIAM). Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
As you'll be managing a team of engineers, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your experience in incident management and service improvement to make a strong impression.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would liaise with customer stakeholders and manage expectations. Use specific examples from your previous roles to illustrate your communication style and effectiveness.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about TwinStream's approach to service delivery and how they measure success. This not only shows your interest in the company but also helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.