Service Change Analyst

Service Change Analyst / Hybrid (Remote with occasional visits to North Bristol & Hereford) / £45,000–£60,000 + Excellent Benefits Be part of something smarter. Stronger. Sharper. At TwinStream, we’re not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems—and who believe technical excellence should be matched by exceptional service. Since 2019, we’ve been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision. We’re growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You’ll join a highly capable team of engineers and service professionals, all driven by purpose and united by passion for getting things done right. The Service Change Analyst Role: You’ll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service changes that align with customer Service Architecture. This is not a tick-box role—it’s a dynamic, high-ownership position where your input will shape how we deliver future-focused solutions across multiple projects. Why Join TwinStream? * We\’re building more than just software—we\’re building a better way of working. * 8% Employer Pension Contribution * Private Medical, Dental & Optical Cover (for you and your family) * £1,000 Annual Training Budget — your development, your direction * Flexible Working Culture — because life doesn’t run 9 to 5 * Electric Vehicle Leasing Scheme via salary sacrifice * 25 Days Holiday + Bank Holidays * Quarterly Meetups, Summer & Christmas Parties * Cycle-to-Work & Life Assurance benefits Key Responsibilities of the Service Charge Analyst: * Collaborate with architects to deliver seamless service change integration * Own onboarding activities across multiple Agile projects * Maintain Jira backlogs and produce insightful service change reports * Support and document the full lifecycle of service change—from discovery to retirement * Communicate effectively with internal teams and external stakeholders * Play a key role in maintaining operational excellence within our Service Delivery function What You’ll Bring: * Demonstrable experience in service change or project delivery roles * Familiarity with Agile software environments and Jira/Confluence * Excellent communication and stakeholder management skills * Strong analytical and problem-solving mindset * A proactive, adaptable attitude and commitment to quality delivery Bonus Points For * Prior experience on UK government projects * A technical background or understanding of software architecture * Knowledge of ITIL and service lifecycle frameworks * Certifications in Agile, ITIL, or project management Security Requirements Due to the nature of our work, all applicants must be eligible for DV clearance. Ready to bring clarity to complexity? If you\’re excited by the idea of working on meaningful projects that really make an impact—without the red tape—we’d love to hear from you. Apply now to be part of a smart, supportive, and purpose-driven team