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- Tasks: Lead a team of engineers to deliver exceptional service for government clients.
- Company: Join TwinStream, a tech company focused on innovation and excellence.
- Benefits: Enjoy competitive pay, private healthcare, flexible working, and a £1,000 training budget.
- Why this job: Make a real impact in public sector service delivery while developing your career.
- Qualifications: Experience in managed services and DV clearance required.
- Other info: Be part of a diverse team with great growth opportunities and fun team events.
Who are we: In 2019, our founders were working as engineers solving complex cross domain problems within government organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home.
Details: £550 - £650 (6 month contract outside of IR35). Must have DV-Clearance. Primary location at Customer Site in Cheltenham and occasional attendance at other customer sites in Bristol, Corsham, and other locations as required.
About the role: The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 TwinStream engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site TwinStream representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement.
Responsibilities:
- Manage a team of up to 10 engineers to support the cross-domain system
- Ensure timely response to incidents and oversee incident management process
- Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions
- Liaise with customer and other supplier stakeholders to manage and resolve issues
- Contribute to configuration and asset management processes at the client
- Ensure continuous delivery of updates into the test, reference, and production systems
- Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities
- Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial commitments (SLAs, KPIs etc.)
- Providing regular reporting on customer satisfaction, including providing proposals for how any dissatisfaction will be addressed
- Acting as a point of escalation for customers
- Working closely with customer stakeholders on an ongoing basis to ensure that TwinStream’s managed service docks into their own processes and tooling effectively and efficiently
- Supporting internal stakeholders with commercial proposals and negotiations as required
- Identifying and reporting commercial opportunities to the internal commercial stakeholders
- Working with TwinStream’s agile delivery managers to ensure seamless interaction between managed service provision and project delivery
Key Skills:
- Experience of managed service provision into public sector customers
- Strong written and verbal communicator
- Proactive
- Adaptable
- Familiarity with ITSM frameworks such as ITIL and ISO 20000
- Familiarity with Service Integration and Management (SIAM)
- Must have DV clearance
There are many great reasons to join our team!
- Pension Plan: Secure your future with our competitive pension plan that offers an 8% employer contribution.
- Private Medical Healthcare: Your health and well-being are our top priorities. Enjoy comprehensive private medical healthcare, which includes dental and optical care for you and your family.
- Learning and Development: Your career is in your hands. We empower you to take charge of your own development, giving you the autonomy to shape your growth. To support this, everyone receives an annual training budget of £1,000.
- Flexible Working: We understand the importance of balancing work and life. Flexibility is not just a policy for us; it is part of our culture. We are passionate about helping you seamlessly integrate work with your home life.
- Electric Vehicle Scheme: Drive sustainability forward with our electric vehicle leasing scheme. You can take advantage of this initiative through a convenient salary sacrifice program.
- Holidays: Enjoy annual leave of 25 days, plus bank holidays, allowing you to recharge and spend time on what matters most.
- Team Events: We love celebrating our achievements! In addition to our quarterly meetings, you can look forward to our Christmas and summer parties—opportunities to relax, reflect, and have fun as a team.
- Additional Benefits: We provide life assurance for your peace of mind and a cycle-to-work scheme to support your health and sustainability goals.
Further Information: Due to the industries in which some of our client's work, and to comply with their requirements, any offer would also be conditional on satisfactory baseline Personnel Security Standard Check. TwinStream is an equal opportunities employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, religion, disability, age, sexual orientation, and gender.
To meet the security requirements of certain clients and industries we serve, any job offer will be contingent upon the successful completion of a security screening process. At TwinStream, we take pride in being an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are valued and respected. We welcome applications from qualified candidates regardless of race, religion, disability, age, sexual orientation, or gender.
DV Service Delivery Manager - Contract (outside of IR35) in Cheltenham employer: Twinstream Limited
Contact Detail:
Twinstream Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Service Delivery Manager - Contract (outside of IR35) in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the DV Service Delivery Manager role. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching TwinStream and its projects. Knowing the ins and outs of the company will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Manager, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your verbal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining TwinStream and ready to dive into the exciting challenges ahead.
We think you need these skills to ace DV Service Delivery Manager - Contract (outside of IR35) in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the DV Service Delivery Manager role. Highlight your experience in managed service provision and any relevant ITSM frameworks like ITIL or ISO 20000. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: As a Service Manager, strong written and verbal communication is key. Use your application to demonstrate these skills. Whether it's through clear language in your CV or a well-structured cover letter, let us see how you can effectively communicate with both teams and clients.
Be Proactive and Adaptable: In your application, share examples of how you've been proactive in past roles and how you've adapted to changing situations. This will show us that you're ready to manage a team and handle the dynamic nature of service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about TwinStream and what we stand for!
How to prepare for a job interview at Twinstream Limited
✨Know Your Stuff
Make sure you’re well-versed in the key skills mentioned in the job description, especially around managed service provision and ITSM frameworks like ITIL. Brush up on your knowledge of Service Integration and Management (SIAM) as well, since it’s crucial for this role.
✨Showcase Your Communication Skills
As a Service Delivery Manager, strong written and verbal communication is essential. Prepare examples from your past experiences where you effectively communicated with teams or stakeholders to resolve issues or improve services. This will demonstrate your proactive approach.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as incident management or team dynamics. Think of scenarios where you successfully led a team through challenges, and be ready to discuss the outcomes and what you learned.
✨Understand the Company Culture
Familiarise yourself with TwinStream’s values and culture, especially their commitment to flexibility and continuous improvement. Be prepared to discuss how you align with these values and how you can contribute to their team environment.
