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For Companies At a Glance
- Tasks: Drive change and optimise operations to align with strategic goals in a fast-paced environment.
- Company: Join Twinkl, a global leader in educational publishing dedicated to supporting teachers worldwide.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by leading transformative projects that enhance education globally.
- Qualifications: 4+ years in high-performance roles with expertise in change management and operational excellence.
- Other info: Be part of a dynamic team focused on continuous improvement and innovation.
The predicted salary is between 60000 - 84000 £ per year.
Location: Sheffield, Remote role with 1 day per month on site, hybrid if local to Sheffield.
Line Manager: Director of Strategy and Operations
Contract: Permanent
Salary: £70k Per annum
About Twinkl: Twinkl is a global educational publisher dedicated to helping those who teach. It achieves this by creating and curating an extensive (>1.5 million) catalogue of resources for a diverse customer base of teachers, parents and educational institutions in over 190 countries and regions.
As a fast-growing, mission-driven organisation, we are building a high-impact Strategy & Operations team to help us scale quickly and sustainably with confidence and conviction.
The Opportunity: We are seeking an Operations & Change Manager to join our Strategy and Operations team. This role is about making important things happen and is central to ensuring our operations are scalable and aligned with our strategic goals.
Keep reading if you:
- thrive in fast-paced, high-growth environments
- are a natural problem-solver who can translate complex issues into clear frameworks and actionable steps
- can build cross-functional alignment and a sense of urgency across teams
- possess strong communication skills: clear, concise, and listen well
- lead with empathy to secure ‘buy‑in’ and drive lasting change
Here’s how you will make a direct impact:
- Bridge Strategy to People & Operations and design for scale: Build and implement frameworks that translate high‑level strategy into operational deliverables. You will optimise People, Process, and Tech (PPT) to ensure our operating model is scalable, and supports our people to do their best work.
- Architect Change Management: Lead critical transformations beyond simple project management. You will manage stakeholder mapping, impact assessments, and communication plans to ensure new ways of working are adopted and celebrated.
- Build the Diagnostic toolkit: Develop standard methodologies (e.g., root cause analysis, bottleneck assessment) to help teams quickly diagnose issues and replicate solutions.
- Turn Data into Action: Establish governance frameworks and KPIs that transform data into insights, driving accountability and informed decision‑making.
- Champion operational excellence and automation: Own ‘process + automation’ design and manage key central operating processes. You will also act as an operational advisor to wider teams, helping functions to assess their own processes, systems and tools and work with AI and Product/Eng to implement enhancements that increase productivity and customer value.
- Lead and mentor talent: Manage an Operations Analyst, fostering a culture of continuous improvement. You will also play a key role in developing internal capability (e.g. problem solving, strategy and process excellence) through the set‑up and running of a new Strategy & Ops Academy.
We’re looking for someone with:
- Experience and background: 4+ years in a high‑performance environment (Management Consulting, Start‑up or PE/VC backed business).
- Change Mastery: Proven track record in managing organisational shifts and overcoming resistance to change in global or remote‑first teams.
- Operational excellence toolkit: Expert in mapping and optimising complex processes. Experience with automation or low‑code tools is a strong plus.
- Analytical fluency: Ability to design KPI frameworks and translate data into strategic narratives for senior stakeholders.
- People Leadership: Experience mentoring junior staff with a focus on coaching and growth.
Example KPIs:
- Change Adoption Rate: % of target users actively using new processes or tools 30/60/90 days post‑launch.
- Change Readiness & Sentiment: Average score from post‑project "Voice of the Employee" surveys regarding clarity, support, and ease of transition.
- Operational Improvement: Project Success Rate (key projects delivered on schedule and within scope).
- Process Efficiency Gains: Quantifiable improvements in key operational metrics (e.g., reduction in process time, cost savings, revenue generation).
- Talent Development: Direct reports’ objectives met and successful rollout of S&O Academy modules.
Operations and Change Manager in Sheffield employer: Twinkl Limited
Contact Detail:
Twinkl Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Change Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Twinkl or similar companies. A friendly chat can open doors and give you insights that might just help you land that Operations and Change Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to change management and operational excellence. We recommend using the STAR method to structure your answers – it helps you showcase your experience clearly and effectively.
✨Tip Number 3
Showcase your problem-solving skills! Think of specific examples where you've turned complex issues into actionable steps. This is key for the role, so make sure you highlight these experiences during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations and Change Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations and Change Manager. Highlight your experience in managing change and operational excellence, and don’t forget to sprinkle in some examples that show how you've thrived in fast-paced environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share specific stories that demonstrate your problem-solving skills and ability to lead with empathy. Remember, we love clear and concise communication!
Showcase Your Analytical Skills: Since this role involves turning data into action, make sure to highlight your analytical fluency. Include any experience you have with designing KPI frameworks or using data to drive decision-making. We want to see how you can transform insights into impactful strategies!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our mission-driven team!
How to prepare for a job interview at Twinkl Limited
✨Know Your Stuff
Before the interview, dive deep into Twinkl's mission and values. Understand their educational resources and how they impact teachers and students globally. This will help you connect your experience in operations and change management to their goals.
✨Showcase Your Change Mastery
Be ready to discuss specific examples of how you've successfully managed organisational shifts. Highlight your strategies for overcoming resistance to change, especially in remote or global teams, as this is crucial for the role.
✨Data-Driven Decision Making
Prepare to talk about how you've used data to drive operational improvements. Bring examples of KPIs you've designed and how you've turned insights into actionable strategies that align with business objectives.
✨Emphasise People Leadership
Since you'll be managing an Operations Analyst, share your experiences in mentoring and developing talent. Discuss how you've fostered a culture of continuous improvement and how you plan to implement the Strategy & Ops Academy.
