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- Tasks: Drive growth by promoting Twinkl products and ensuring customer satisfaction.
- Company: Join Twinkl, a dynamic and supportive educational company in Sheffield.
- Benefits: Enjoy 33 days of annual leave, flexible working, and health benefits.
- Other info: Join a diverse team with excellent career growth opportunities.
- Why this job: Be a trusted advisor and make a real impact in education.
- Qualifications: Experience in customer success or sales with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This is a full-time office-based role at our Twinkl HQ in Sheffield, UK.
Hours of work: 37.5 hours per week
Contract: Permanent
We are seeking a proactive and friendly Account Manager to drive growth across the Twinkl Group. You will be the knowledgeable first point of contact for new customers, ensuring they feel confident and excited about the value Twinkl brings to their educational journey. This is an excellent opportunity for someone who thrives on building relationships, understanding customer needs, and delivering exceptional service, all while contributing directly to Twinkl’s mission.
What You'll Be Doing:
- Drive Growth: Proactively promote, upsell, and cross-sell Twinkl products and services including PlanIt Schemes of Work, Professional Development (PD), Physical Products and more to highlight how they enhance the Twinkl membership experience.
- Collaborate Across Teams: Work closely with Sales, Marketing, Product, and Customer Success teams to ensure a seamless onboarding experience and consistent messaging.
- Sales Coordination: Partner with stakeholders across the Twinkl Group to support the efficient and timely delivery of products and services.
- Customer Success: Identify opportunities to improve engagement and satisfaction, nurturing long-term relationships that lead to retention and growth.
What You'll Bring:
- Proven success in upselling, cross-selling, or customer success roles, with measurable impact on revenue growth or retention.
- Strong communication and presentation skills, with the ability to tailor messages for different audiences, from individual educators to school leaders.
- A collaborative approach by confidently working across departments to align onboarding with wider business goals.
- Highly organised, proactive, and customer-focused, with excellent attention to detail.
- A genuine passion for education and supporting those who teach is essential.
In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities. Here’s a couple of the things that make Twinkl a great place to be:
- A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process.
- Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
- From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
- Quarterly company awards programme.
- Seasonal events.
- Company sick pay after 3 months of service.
- After probation - cycle-to-work scheme.
- Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave.
If you are ready to be a trusted advisor who supports customers to get the most out of our services, apply now!
Account Manager in Sheffield employer: Twinkl Limited
Contact Detail:
Twinkl Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the education sector. Attend events, join online forums, and don’t be shy about reaching out to current Twinkl employees on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Twinkl’s products and services inside out. Be ready to discuss how you can drive growth and enhance customer experiences. Show them you’re not just another candidate, but someone who truly understands their mission.
✨Tip Number 3
Practice your pitch! You’ll want to communicate your experience in upselling and customer success clearly and confidently. Role-play with a friend or in front of a mirror to nail down your delivery and make sure you come across as friendly and approachable.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team. Plus, it shows you’re proactive!
We think you need these skills to ace Account Manager in Sheffield
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your love for education shine through! We want to see how you connect with our mission and how you can help educators thrive. Share any relevant experiences that highlight your commitment to supporting teachers and students.
Tailor Your Application: Make sure to customise your application for the Account Manager role. Highlight your upselling and customer success experience, and don’t forget to mention how you’ve built strong relationships in previous roles. We love seeing how you can bring value to Twinkl!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Twinkl and what we stand for!
How to prepare for a job interview at Twinkl Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Twinkl’s products and services. Understand how they enhance the educational experience for customers. This will help you confidently discuss how you can drive growth and support customer success.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Think of examples where you've tailored your message for different audiences, whether it’s individual educators or school leaders. Practising these scenarios can really help you shine during the interview.
✨Be a Team Player
Since collaboration is key in this role, come ready with examples of how you’ve successfully worked across departments in the past. Highlighting your ability to partner with sales, marketing, and product teams will show that you understand the importance of a cohesive approach.
✨Passion for Education
Let your genuine passion for education come through in your responses. Share personal stories or experiences that reflect your commitment to supporting teachers and enhancing student learning. This will resonate well with the values of Twinkl.