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- Tasks: Support teachers and parents by solving membership issues and providing resource recommendations.
- Company: Join Twinkl, a friendly and innovative company dedicated to education.
- Benefits: Enjoy 33 days of annual leave, remote work options, and health benefits.
- Why this job: Make a real difference in education while working from home in a supportive team.
- Qualifications: Teaching background and strong communication skills are essential.
- Other info: Diverse culture with opportunities for professional growth and fun events.
The predicted salary is between 23810 - 26500 £ per year.
Location: UK, Remote
Annual Salary: £23,810
Hours of work: 37.5 hours per week, Tuesday to Saturday (including some late shifts)
Contract: Permanent
Line Manager: Kevin Williams
Recruiter: James Cook
Are you a passionate educator looking for a new way to make a difference? Join our exceptional, friendly customer support team at Twinkl as a Teacher Support Adviser and provide world‑class service to educators globally! This is your chance to use your teaching experience to support and advise other teachers and parents, helping them get the most out of their membership and resources.
What This Role Will Involve:
- Effectively solving member account and membership problems via phone and written communications.
- Assisting educators, parents, and carers with finding the perfect resources based on their specific criteria.
- Communicating with tech advisers, resource creators, and designers to resolve technical queries and request new or amended resources.
- Educating customers on our memberships in a no‑pressure environment.
- Working closely with various Twinkl teams (Product Owners, Segment Managers) to stay up-to-date and ensure seamless support.
What We're Looking For:
- We're interested in passionate individuals who embody our values: Lead the way, go above and beyond, do the right thing, and be lovely.
Essential Skills & Experience:
- A background of teaching from within the classroom.
- A good understanding of the current UK curriculum.
- Excellent communication skills, including a thorough understanding of spelling and grammar, and a good phone manner.
- Strong IT skills and the facilities to work efficiently from home (reliable internet and own computer).
- Qualifications: PGCE qualified or Level 3 Teaching Assistant equivalent, and A to C in GCSE Maths & English.
Beneficial (But Not Essential):
- A background of working within a customer support environment.
- A thorough understanding of social media.
Why Twinkl?
- A friendly, welcoming and supportive culture.
- We believe work should be fun and always put people before the process.
- Diversity, inclusion and belonging – our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
- From day 1 – Westfield Health, 33 annual leave days per year (pro‑ratio) inclusive bank holidays, a "Me" day each year, a charity day each year, opportunities to work from home and Twinkl subscriptions.
- Quarterly company awards programme.
- Seasonal events.
- Referral scheme.
- Cervical and Prostate screening.
- Company sick pay after 3 months of service.
- After probation – cycle‑to‑work scheme.
- Long‑term service reward – Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave.
Full training will be provided to ensure you become an expert ambassador for the brand. Apply Today and Help Twinkl Members Across the Globe as a Teacher Support Advisor!
Teacher Support Advisor - UK employer: Twinkl Educational Publishing
Contact Detail:
Twinkl Educational Publishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teacher Support Advisor - UK
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Twinkl's mission and values. This way, you can show how your teaching experience aligns with their goals and how you can contribute to their friendly culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can use your classroom skills to solve problems for educators and parents, just like you would at Twinkl.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a phone call or video chat, be clear and confident. Remember, you’re not just answering questions; you’re demonstrating how you’ll support Twinkl members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Twinkl team and ready to make a difference in the education community.
We think you need these skills to ace Teacher Support Advisor - UK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for education shine through! We want to see how your teaching experience can make a difference in supporting other educators. Share specific examples that highlight your commitment to helping others.
Tailor Your Application: Make sure to customise your application to fit the Teacher Support Advisor role. Use keywords from the job description and relate your skills to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team!
Keep It Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon and focus on your key achievements and experiences that align with the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Twinkl and what we stand for!
How to prepare for a job interview at Twinkl Educational Publishing
✨Know Your Stuff
Make sure you brush up on the current UK curriculum and your teaching experience. Be ready to discuss how your background can help educators and parents find the right resources. This will show that you’re not just passionate but also knowledgeable!
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice explaining complex ideas in simple terms. You might even want to role-play with a friend or family member to get comfortable with phone and written interactions. Clear communication is key!
✨Familiarise Yourself with Twinkl
Take some time to explore Twinkl’s resources and understand their membership offerings. Being able to reference specific tools or resources during your interview will demonstrate your genuine interest in the company and its mission.
✨Embrace the Values
Twinkl values individuals who lead the way, go above and beyond, do the right thing, and are lovely. Think of examples from your past experiences that showcase these values. This will help you connect with the interviewers and show you’re a great fit for their culture!
