At a Glance
- Tasks: Drive growth by promoting Twinkl products and ensuring customer satisfaction.
- Company: Join Twinkl, a leading educational resource provider with a vibrant culture.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Work in a dynamic office environment at Twinkl HQ in Sheffield.
- Why this job: Be the go-to person for customers, making a real difference in their educational journey.
- Qualifications: Experience in customer success or sales, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Sheffield, UK - This is a full-time office-based role at our Twinkl HQ.
Hours of work: 37.5 hours per week
Contract: Permanent
We are seeking a proactive and friendly Account Manager to drive growth across the Twinkl Group. You will be the knowledgeable first point of contact for new customers, ensuring they feel confident and excited about the value Twinkl brings to their educational journey. This is an excellent opportunity for someone who thrives on building relationships, understanding customer needs, and delivering exceptional service, all while contributing directly to Twinkl’s mission.
What You'll Be Doing:
- Drive Growth: Proactively promote, upsell, and cross-sell Twinkl products and services including PlanIt Schemes of Work, Professional Development (PD), Physical Products and more to highlight how they enhance the Twinkl membership experience.
- Collaborate Across Teams: Work closely with Sales, Marketing, Product, and Customer Success teams to ensure a seamless onboarding experience and consistent messaging.
- Sales Coordination: Partner with stakeholders across the Twinkl Group to support the efficient and timely delivery of products and services.
- Customer Success: Identify opportunities to improve engagement and satisfaction, nurturing long-term relationships that lead to retention and growth.
What You'll Bring:
- Proven success in upselling, cross‑selling, or customer success roles, with measurable impact on revenue growth or retention.
- Strong communication and presentation skills, with the ability to tailor messages for different audiences, from individual educators to school leaders.
- A collaborative approach by confidently working across departments to align onboarding with wider business goals.
- Highly organised, proactive, and customer‑focused, with excellent attention to detail.
- A genuine passion for education and supporting those who teach is essential.
If you are ready to be a trusted advisor who supports customers to get the most out of our services, apply now!
Account Manager employer: Twinkl Educational Publishing
Twinkl is an exceptional employer located in Sheffield, UK, offering a vibrant work culture that prioritises collaboration and employee growth. As an Account Manager, you will enjoy a supportive environment where your contributions directly impact the educational journey of customers, alongside opportunities for professional development and a commitment to work-life balance. Join us at Twinkl HQ, where your passion for education can flourish while being part of a dynamic team dedicated to making a difference.
Contact Detail:
Twinkl Educational Publishing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the education sector. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Twinkl and its products thoroughly so you can speak confidently about how you can drive growth and enhance customer experiences. Practice common interview questions and think of examples that showcase your upselling and customer success skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit for the Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Twinkl team and contributing to our mission in education.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion for Education:Make sure to highlight your genuine passion for education in your application. We love candidates who understand the impact of our services on teachers and students, so let that enthusiasm shine through!
Tailor Your Application:When applying, customise your CV and cover letter to reflect the skills and experiences that align with the Account Manager role. We want to see how your background fits with our mission and the specific responsibilities outlined in the job description.
Highlight Your Communication Skills:Since strong communication is key for this role, be sure to showcase your ability to tailor messages for different audiences. Use examples from your past experiences where you successfully engaged with customers or collaborated across teams.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Twinkl Educational Publishing
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Twinkl’s products and services. Familiarise yourself with how they enhance the educational experience. This will help you confidently discuss how you can drive growth and support customers effectively.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Think of examples where you've tailored your message for different audiences, whether it’s educators or school leaders. Practising these scenarios can help you shine during the interview.
✨Highlight Your Collaborative Spirit
Since the role involves working closely with various teams, be ready to share experiences where you’ve successfully collaborated across departments. Discuss how you’ve aligned goals and contributed to a seamless onboarding experience for customers.
✨Passion for Education is Key
Let your genuine passion for education come through in your responses. Share personal stories or experiences that highlight your commitment to supporting teachers and enhancing their journey. This will resonate well with the interviewers at Twinkl.
