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- Tasks: Engage customers with tea expertise and run exciting Masterclasses.
- Company: Join the iconic Twinings brand in a historic London store.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and generous holiday.
- Why this job: Be the face of Twinings and share your passion for tea.
- Qualifications: Experience in luxury retail or hospitality and a love for tea.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Are you experienced within consumer-focused, luxury, customer facing roles (for example retail or hospitality)? We're looking for a Brand Ambassador (Luxury) / Customer Advisor to join our Twinings Strand store in a full time role. You could be from high-end retail backgrounds or luxury hospitality, bringing confidence in advising customers and presenting our renowned "Tea Masterclass" to groups.
We are holding an assessment centre for an experienced, luxury Brand Ambassador in our Twinings Strand Store, with an assessment day due to be held on 11th February.
Day to Day Role
- Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
- Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
- Maintenance of the store as the historic Twinings flagship premises is of great importance and you'll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resurfacing the dishwashers, and proper care for the mosaic floor.
- Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
- Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance.
- Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.
Skills, Knowledge and Expertise
- Has a passion for tea and wellbeing drinks.
- Can build and maintain relationships with team members, collaborate and seeks input from others.
- Listens to, understands and recognizes specific needs of individual customers.
- Confident in giving advice and making decisions in unexpected situations.
- Flexible to do different tasks.
- Curious to learn more every day.
- Experience of working in a customer facing role.
Benefits
- Quarterly bonus based on personal contribution and financial performance.
- 25 days holiday plus 8.
Brand Ambassador (Luxury) in London employer: Twinings
Contact Detail:
Twinings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador (Luxury) in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Twinings' history and their tea offerings. This knowledge will not only impress during interviews but also help you connect with customers when you're on the shop floor.
✨Tip Number 2
Practice your presentation skills! Since you'll be running Masterclasses, being confident in public speaking is key. Try rehearsing in front of friends or family to get comfortable with explaining the nuances of tea.
✨Tip Number 3
Network like a pro! Attend events related to luxury retail or hospitality to meet people in the industry. You never know who might have a lead on a job or offer some valuable advice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Twinings team. Don’t miss out on this opportunity!
We think you need these skills to ace Brand Ambassador (Luxury) in London
Some tips for your application 🫡
Show Your Passion for Tea: When you're writing your application, let your love for tea shine through! Share any experiences you've had with tea or how it fits into your lifestyle. We want to see that you’re genuinely excited about the role and the brand.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury customer-facing roles. Whether it's retail or hospitality, we want to know how your background makes you a perfect fit for our Brand Ambassador position. Be specific!
Be Personable and Engaging: Your written application should reflect your personality. Use a friendly tone and engage us with your storytelling skills. Remember, we’re looking for someone who can connect with customers, so let that come through in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Twinings
✨Know Your Tea
Make sure you brush up on your knowledge of different tea blends and their histories. Being able to discuss the nuances of Twinings' offerings will show your passion and expertise, which is crucial for a Brand Ambassador role.
✨Practice Your Presentation Skills
Since you'll be running Masterclasses, it's essential to practice your public speaking skills. Try rehearsing in front of friends or family to build confidence and ensure you can engage an audience effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you’ve built relationships with customers and handled unexpected situations, as this will resonate well with the interviewers.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role, so think of instances where you've worked well in a team. Be ready to share how you contribute to a positive team environment and how you seek input from others.
