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- Tasks: Engage customers with tea expertise and run exciting Masterclasses at our iconic Twinings store.
- Company: Join the prestigious Twinings brand in a vibrant London location.
- Benefits: Enjoy competitive bonuses, generous holiday, and exclusive employee discounts.
- Why this job: Be the face of Twinings, sharing your passion for tea and creating memorable experiences.
- Qualifications: Experience in luxury retail or hospitality and a love for tea.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Application Deadline: 29 January 2026
Department: The Strand
Location: London
Are you experienced within consumer-focused, luxury, customer facing roles (for example retail or hospitality)? We are looking for a Brand Ambassador (Luxury) / Customer Advisor to join our Twinings Strand store in a full time role. You could be from high-end retail backgrounds or luxury hospitality, bringing confidence in advising customers and presenting our renowned "Tea Masterclass" to groups. We are holding an assessment centre for an experienced, luxury Brand Ambassador in our Twinings Strand Store, with an assessment day due to be held on 11th February.
The Day to Day Role
- Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
- Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
- Maintenance of the store as the historic Twinings flagship premises is of great importance and you will be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resurfacing the dishwashers, and proper care for the mosaic floor.
- Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
- Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance.
- The Masterclasses are of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.
- Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.
Skills, Knowledge and Expertise
- Has a passion for tea and wellbeing drinks
- Can build and maintain relationships with team members, collaborate and seek input from others
- Listens to, understands and recognizes specific needs of individual customers.
- Confident in giving advice and making decisions in unexpected situations.
- Flexible to do different tasks.
- Curious to learn more every day.
- Experience of working in a customer facing role.
Benefits
- Quarterly bonus based on personal contribution and financial performance
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
You can read our full benefits package here.
Brand Ambassador (Luxury) employer: Twinings
Contact Detail:
Twinings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador (Luxury)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Twinings' history, products, and values. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your presentation skills! Since you'll be running Masterclasses, being confident and engaging is key. Try rehearsing in front of friends or family to get comfortable with your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to luxury retail. Building relationships can give you insider tips and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Twinings team. Don’t miss out!
We think you need these skills to ace Brand Ambassador (Luxury)
Some tips for your application 🫡
Show Your Passion for Tea: When writing your application, let your love for tea shine through! Share any experiences or knowledge you have about tea and how it connects to your customer service skills. We want to see that you're genuinely excited about the role!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your experience in luxury retail or hospitality, and how it relates to the responsibilities of a Brand Ambassador. We appreciate when candidates take the time to align their skills with what we’re looking for.
Be Personable and Authentic: In your written application, let your personality come through! We value authenticity and want to get a sense of who you are. Use a friendly tone and don’t be afraid to share anecdotes that showcase your customer service skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Twinings
✨Know Your Tea
As a Brand Ambassador, having a solid understanding of tea varieties and their histories is crucial. Brush up on Twinings' range and be ready to share interesting facts or stories about your favourite blends during the interview.
✨Showcase Your Customer Skills
Prepare examples from your past experiences in luxury retail or hospitality where you provided exceptional customer service. Highlight how you built relationships with customers and handled any challenges that arose.
✨Practice Your Presentation Skills
Since you'll be running Masterclasses, practice explaining tea concepts clearly and engagingly. You might even want to do a mock presentation for friends or family to get comfortable speaking in front of an audience.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to different roles or tasks in previous jobs. Emphasise your ability to collaborate with team members and your willingness to pitch in wherever needed, whether it's on the shop floor or behind the scenes.
