At a Glance
- Tasks: Engage customers with tea knowledge and enhance their shopping experience at our flagship store.
- Company: Join Twinings, a leading brand in wellbeing drinks, on an exciting transformation journey.
- Benefits: Enjoy a competitive salary, bonuses, generous holiday, and exclusive employee discounts.
- Other info: Dynamic role with opportunities for personal growth and learning in a historic setting.
- Why this job: Be part of a passionate team and share your love for tea with customers.
- Qualifications: Must have a passion for tea, customer service experience, and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.
Application Deadline: 16 January 2026
Department: The Strand
Location: London
Assessment Centre: We are holding an assessment centre for a Brand Ambassador in our Twinings Strand Store, with an assessment day due to be held on Thursday 22nd January. Please note: This is a full time role – The Strand store is open 7 days per week so shifts are on a rota basis and this role is fully based onsite in London.
Key Responsibilities:
- Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
- Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
- Maintenance of the store as the historic Twinings flagship premises is of great importance and you’ll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resetting the dishwashers and proper care for the mosaic floor.
- Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer at the Strand to customers.
- Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions require strong knowledge of tea, its history and Twinings’ history as well as skills in oration and public performance.
- Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event menus or orders of serve, and liaising with broader Twinings teams in preparation of the event.
Skills, Knowledge and Expertise:
- Has a passion for tea and wellbeing drinks.
- Can build and maintain relationships with team members, collaborate and seek input from others.
- Listens to, understands and recognizes specific needs of individual customers.
- Confident in giving advice and making decisions in unexpected situations.
- Flexible to do different tasks.
- Curious to learn more every day.
- Experience of working in a customer facing role.
Benefits:
- Quarterly bonus based on personal contribution and financial performance.
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays.
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more.
- Pension scheme with contributions matched for up to 10% of your salary.
- Cycle to work scheme.
- SimplyHealth Cash plan.
- Onsite Staff shop and online staff discounts.
You can read our full benefits package here.
Brand Ambassador employer: Twinings
As a Director of Cyber Security & Governance at TwiningsOvO, you will join a forward-thinking company that prioritises employee well-being and professional growth. With flexible working options, a comprehensive benefits package including a yearly bonus, private medical insurance, and access to LinkedIn Learning, TwiningsOvO fosters a supportive work culture that encourages collaboration and innovation. Located within the ABF Group, you will have the unique opportunity to engage with a diverse network while driving impactful security initiatives in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador
✨Tip Number 1
Get to know Twinings inside out! Watch that video and dive into their history and products. The more you know, the better you'll connect with customers and show your passion for tea.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable chatting about tea and engaging with customers. Remember, a friendly smile goes a long way in creating a welcoming atmosphere.
✨Tip Number 3
Be ready for the assessment centre! Prepare to showcase your knowledge and skills in a fun, interactive way. Think about how you can demonstrate your ability to run those Masterclasses and engage an audience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join the Twinings team.
We think you need these skills to ace Brand Ambassador
Some tips for your application 🫡
Watch the Video:Before diving into your application, make sure to check out the video linked in the job description. It gives you a great insight into what we're all about at Twinings and what we’re looking for in a Brand Ambassador.
Show Your Passion:When writing your application, let your love for tea and wellbeing drinks shine through! We want to see your enthusiasm and how it aligns with our mission to become a leading brand in this space.
Tailor Your Application:Don’t just send a generic application! Make sure to highlight your customer-facing experience and any relevant skills that match the role. We’re looking for someone who can connect with our customers and enhance their shopping experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining the Twinings team!
How to prepare for a job interview at Twinings
✨Know Your Tea
Before the interview, brush up on your knowledge of Twinings' tea offerings and their history. Being able to discuss different blends and their origins will show your passion for the product and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you listened to customers' needs and created memorable experiences, as this role heavily focuses on enhancing customer interactions.
✨Be Ready for Role-Play Scenarios
During the assessment centre, you might face role-play scenarios that mimic real-life situations in the store. Practice responding to unexpected customer queries or complaints confidently, showcasing your problem-solving skills.
✨Demonstrate Team Spirit
Twinings values collaboration, so be prepared to discuss how you've worked effectively in a team before. Share specific instances where you contributed to a team's success and how you can bring that spirit to the Twinings team.
