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For Companies At a Glance
- Tasks: Drive growth and visibility for Twinings on Amazon through strategic management and creative marketing.
- Company: Join Twinings, a leading brand in wellbeing drinks with a vibrant culture.
- Benefits: Enjoy flexible working, generous holiday, bonuses, and wellness perks.
- Why this job: Make a real impact in a fast-paced e-commerce environment while growing your career.
- Qualifications: 2+ years managing Amazon accounts and strong digital marketing skills required.
- Other info: Dynamic role with opportunities for personal development and networking.
The predicted salary is between 36000 - 60000 £ per year.
Great People Work Here
In Twinings UK&I we’ve come a long way since Twinings began in 1706, and we’re excited that we are now a leading brand in both hot and cold Wellbeing drinks, empowering millions of consumers to get the most out of life. We’ve created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.
Ecommerce is a key driver of channel growth and innovation; the Ecommerce Customer Business Manager will play a pivotal role in delivering our ambitious vision and accelerating well-being category expansion. You’ll create real impact by driving breakthrough growth and brand visibility across Amazon and quick-commerce, shaping strategies that win in a fast-moving, competitive landscape. You’ll win in this role by bringing a blend of commercial acumen, technical know-how (in particular around the intricacies of Amazon), creativity and curiosity - to deliver increased visibility and recognition of Twinings as a wellbeing drinks brand, sales, profit and share growth.
Key Responsibilities
- Amazon Account Ownership: Manage all aspects of the Amazon relationship (Vendor Central/Seller Central), including negotiations, terms, and promo planning.
- Growth Strategy: Develop and execute strategies to increase sales, share of voice, and profitability on Amazon.
- Advertising & Content Optimization: Manage Agency partner to deliver Amazon Advertising campaigns (Sponsored Products, DSP) and ensure best-in-class product content and SEO.
- Forecasting & P&L Management: Own revenue and margin targets; deliver accurate forecasts and manage trade spend effectively.
- Cross-Functional Collaboration: Work closely with marketing, supply chain, finance, and product teams to ensure seamless execution.
- Data Analysis & Insights: Use analytics tools to monitor performance, identify trends, and optimize strategies.
- Compliance & Operational Excellence: Ensure adherence to Amazon policies and resolve operational issues promptly.
Skills, Knowledge and Expertise
We’re looking for a strategic thinker with hands-on execution capability, bringing together the appetite to not only ‘dream it’, but also demonstrate high accountability in ‘owning it’ and taking a sleeves up, hands on approach. Your entrepreneurial mindset and results-driven approach tap into our third value, you strive for greatness in all that you do, and ‘win it.’
- Amazon Expertise: Minimum 2 years managing Amazon accounts (Vendor Central or Seller Central).
- E-Commerce Knowledge: Strong understanding of digital marketing, SEO, and marketplace dynamics.
- Commercial Acumen: Proven ability to manage P&L, negotiate trade terms, and deliver profitable growth.
- Analytical Skills: Proficiency in data analysis and reporting tools (Excel, BI dashboards, Helium 10, etc.).
- Leadership & Influence: Ability to lead projects and influence stakeholders across functions.
- Adaptability: Thrives in fast-paced, evolving environments.
Benefits
- Yearly bonus based on personal contribution and financial performance
- Flexible working options
- 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
- Onsite Gym and Wellbeing Centre
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Pension scheme with your contributions matched for up to 10% of your salary
- Cycle to work scheme
- SimplyHealth Cash plan
- Onsite Staff shop and online staff discounts
- Bupa Private Medical Insurance
- Competitive Car Allowance
- Electric Car Scheme
- Access to LinkedIn Learning
- Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
- Four week Digital Nomad Opportunity for a variety of marketing leading development opportunities
- 2 recharge days a year to pause and get back on top and thriving
- Birthday day off
- Inspiring connection events in line with our exciting wellbeing vision
Customer Business Manager (Ecommerce / Amazon) in Andover employer: Twinings Ovaltine
Contact Detail:
Twinings Ovaltine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Business Manager (Ecommerce / Amazon) in Andover
✨Tip Number 1
Get to know the company inside out! Research Twinings, their products, and their vision. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which can boost your chances of landing that Customer Business Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the key responsibilities of the role, especially around Amazon account management and e-commerce strategies. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Twinings family.
We think you need these skills to ace Customer Business Manager (Ecommerce / Amazon) in Andover
Some tips for your application 🫡
Show Your Passion for Ecommerce: When you're writing your application, let your enthusiasm for ecommerce and Amazon shine through. We want to see that you’re not just ticking boxes but genuinely excited about the role and how you can contribute to our growth at Twinings.
Tailor Your Experience: Make sure to highlight your relevant experience with Amazon accounts, whether it's Vendor Central or Seller Central. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Data-Driven: Since data analysis is key in this role, include examples of how you've used analytics tools to drive decisions in your previous jobs. Show us how you’ve turned insights into action – we’re all about that results-driven mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of the Twinings family!
How to prepare for a job interview at Twinings Ovaltine
✨Know Your Amazon Inside Out
Make sure you brush up on your knowledge of Amazon's Vendor Central and Seller Central. Understand the nuances of managing accounts, including negotiations and promotional planning. Being able to discuss specific strategies you've used in the past will show that you're not just familiar with the platform, but that you can leverage it effectively for growth.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis tools like Excel or BI dashboards in previous roles. Be ready to share examples of how you've identified trends and optimised strategies based on data insights. This will demonstrate your ability to drive decisions with a solid analytical foundation, which is crucial for the role.
✨Demonstrate Commercial Acumen
Be prepared to talk about your experience managing P&L and negotiating trade terms. Highlight any successful campaigns or strategies you've implemented that resulted in profitable growth. This will show that you understand the financial aspects of the role and can contribute to the company's bottom line.
✨Emphasise Cross-Functional Collaboration
Since this role involves working closely with various teams, think of examples where you've successfully collaborated across functions. Discuss how you’ve influenced stakeholders and led projects to completion. This will illustrate your ability to work in a team-oriented environment and drive results collectively.
